The ice cream was smooth and tasty. It’s not cheap ice cream but sometimes you get what you pay for. It was worth every penny!
After having dinner next door with some friends we decided to go into cloud 10to get something sweet.And We were not disappointed.Walking in, the place was very clean and “cool” looking!I think the place was about to close in 10-15 minutes but that was no problem for the guy serving.All the ice creams were still on the line and he was really nice giving us samples to try.I ended up choosing strawberry and It was really good.We Will definitely be back!
Very slow. Some workers are nice, some are ok. I’ve watched them break a glass bottle and try to serve it to a customer. They also got annoyed at ordering a banana splitWith that said, the ice cream is amazing.
I like its selections of favors. The roasted rice is so unique that I cannot it anywhere in Houston. Also, I like the store design.
Loved their sundaes.I took the s'mores sundae with double scoop and two s'more. And absolutely loved it.There is also a nice sitting spot outside where you can watch the cars and just sit (not part of the shop though)
Although the state of the establishment seems welcoming and friendly upon further approach the facade of the place falls right apart. It was my first time visiting and as soon as I entered I see a customer waiting to be checked out. The customer appeared to be a homeless man and was attempting to purchase his ice cream with cash. The employees seemed to just be standing there not acknowledging the man and seemed almost disgusted. They could have simply told the man that they do not accept cash instead of ignoring him and hoping he would just walk away. I have never seen a place access a situation so poorly. The man is still a valid paying customer. He was not asking for a free ice cream. He had his money to purchase his item and should have been treated with respect and kindness like any other customer. At this point the line is being held up by the employees for neglecting the man instead of accessing the situation. Another customer then goes and purchase the mans ice cream as he didn’t have another payment option. It is then my turn to place my order. A woman takes our order very coldly with very few words and we are then waiting to order one more item. Then I see the other employee completely skip over a woman waiting behind me to help another family. Overall, the employees were unfriendly and the situation with the homeless man was upright disgusting. I do not wish to support a business who allows their employees to completely humiliate and discriminate against customers based on their economic status.
I sincerely hate writing poor reviews, however, I could not let this go unnoticed. I’ve been to this establishment a few times and have always enjoyed it. However, while visiting there was a customer who happened to be homeless. He was simply trying to get an ice cream, the employees looked as if they were disgusted by him so I paid for him and let the man keep his cash, also when the ice cream was given to him the employee rudely slid it across the counter. No one deserves to be discriminated against or be treated this way. Not only that but the woman behind me was completely skipped over by the employees.
Definitely one of the best ice cream shops I've visited in Houston. I got the S'mores Sunday and it didn't disappoint. There is parking for the shop on the parking lot next to it. Right when you pull into the garage, to your right there should be two or three spaces just for Cloud 10.
Came to Cloud 10 Creamery on a recommendation from a friend, definitely gonna be coming back! Around 20 or so fantastic flavors (got the Brown Butter in a waffle cup, definitely recommend!!) Brandon was great, gave us a ton of samples and recommended an Earl Gray tea flavor for my wife. Prices are great for midtown, 5/5 stars for sure!!
Love the positive energy from the dude behind the counter! I've never had a bad experience at Cloud 10 and the flavors are always delicious. My usual go to is the Cafe Sua Da, but I notified the Pandan flavor. No it's not green, but the flavor is accurate with a kick or coconut. Try this if you're a fan of Vietnamese desserts.