This location used to be quick and efficient from the moment you pull in to taking your order to receiving it. Today was probably my third time witnessing this, you see three to four employees standing around while one is taking orders in one lane while the vehicles in the second lane watching the rest goof off waiting for someone to walk up to take their order, they're also not paying attention to who pulls up first on a two-lane merging drive thru. Also the receiving window ppl have been lazy as well. What happened to the friendly & quick Chick-fil-A experience it used to be ??♀️
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Fast service even when extremely busy
I have always had a pleasant experience when I come here but the person who took my order seemed bothered and the rush at the drive thru was pretty significant. I usually pick up curbside so I recommend doing that to avoid the line and potentially stressed rush hour. I am always very friendly in my encounters, but I do appreciate all the hard work everyone does to have our orders ready as soon as possible.
Got the new chicken bacon combo that is advertised with Mac and cheese. They gave me fries not mac and cheese and for $12 their fries aren't worth that. The sandwich was meh, sauce WAY too sweet and cheese was not melted on it, but was soggy. Very dissatisfied and never will order that again. I mean who gives fries when the commercials and sign say Mac and cheese!!! Seriously annoyed and too late to turn around. ? Normally at chick fila you don't need to check your order but this location seems to have a pattern of errors. It's not McDonald's people get it right for these prices. People over pay at chick fila because it's normally exactly right, fast and fresh. Not here. You waste money paying for an order and not getting anything you ordered. They need new management this place is not run like chifila its run like walmart.
This location usually has good food and it is fresh today when I got my food we upgraded to Mac and cheese instead of fries but they did not give us anything to eat it with we also got a chocolate chip cookie but when we opened it , it was like liquid and went all over the car seat. So I called and when I told the person on the phone what happened he told me I did not understand their process and stated I did not know how the cookies got that hot. When I asked a question I got no answer at all. I just wanted to let them know they missed the boat on our order but the gentleman on the phone just wanted to argue with me and I gave up. I will make a call to the corporate office tomorrow as they are closed now. It was simple just listen to the customer and then fix it .
This location usually has good food and it is fresh today when I got my food we upgraded to Mac and cheese instead of fries but they did not give us anything to eat it with we also got a chocolate chip cookie but when we opened it , it was like liquid and went all over the car seat. So I called and when I told the person on the phone what happened he told me I did not understand their process and stated I did not know how the cookies got that hot. When I asked a question I got no answer at all. I just wanted to let them know they missed the boat on our order but the gentleman on the phone just wanted to argue with me and I gave up. I will make a call to the corporate office tomorrow as they are closed now. It was simple just listen to the customer and then fix it .
Used to come to this Chick-fil-A daily for lunch until one day I had to leave their curbside after waiting 20 mins as my lunch break was going to be over. I called twice and no one answered. I finally called an hour later and they told me to email them for the refund and I have yet to hear back even after a follow up email. I now go to the location off 34th and 290.
They are always quick and nice. Customer service is a 10 no matter when you go. The line is very well organized and although it may seem long, it moves really quick.
I don’t usually put bad reviews but this is the second time. The take out order was missing the drinks this time. Last time they missed a whole sandwich