If I could give zero stars I would. I ordered 8 buckets of pretzel bites and around 20 dipping sauces a week in advance and received a confirmation email. I even called the day before my scheduled pick up to confirm everything was in order and the person on the phone was very confused about my order. Thinking I’d finally figured it out and things were squared away, I got to Auntie Anne’s to pick up my order at the scheduled, confirmed time and it was no where to be found. The two employees working there had no idea what happened and told me that my order would be ready in an hour. I could not wait until then as I had an event at work that I was needing these pretzels for. The store employee handed me his own cellphone to talk to the manager who told me he’d “get it figured out” by taking my name and email. That didn’t figure anything out though, because I didn’t have any pretzels!!!! After waiting for 30 minutes I received a paper copy of a refund receipt and no digital version. I’d think twice before ordering for an event. Total incompetence.
Thank you!
Very friendly
Horrible customer service.
No employee nor food to be seen at opening time (after 11:10am). Poorly managed human resources.
There is no pretzel like auntie anne’s. Its simply the freshest butteriest salty best pretzel in the world.
The pretzel was neither hot not soft. It was too salty.
Best. Customer. Service. Anywhere. Love this place
I tried their pizza pretzel for the first time and It was very good. Pretzels aren't usually my thing unless they have cinnamon sugar on them but their pizza pretzel is on point. You should try it!!
Best. Customer. Service. Anywhere. Love this place