3/25/22 Ihop Harlingen, TxServer: EdwardWish I could give this IHOP more than two stars, but today they failed. Slow morning, however our server looked frustrated from the moment we got there. We had to get up for silverware. No straws, no coffee available at 7:AM :o!?!? Food took long, server forgot he had given us EMPTY mugs. We did not get our order of toast, yet got charged for it. Our pancakes were burned… at this point we just didn’t feel comfortable asking for them to be remade. Our daughter loves strawberry syrup, and they were out!!! We were served and charged for a regular size orange juice with the kids meal. Our server walked around nodding his head most of the time. We could have forgiven some of these things but it was TOO many little things. This month we’ve also been at both IHOPs in Brownsville and their service has blown us away. Today we were traveling and decided to give Harlingen a try only to be disappointed. We believe the $5 tip was too generous for what we got today.
We went for lunch & got seated quickly. So far so good. Unfortunately (except for the food) things went downhill from there. Our server didn't appear until we had been seated for about 5 minutes. (it wasn't busy) He took our drink order & brought it back to the table and just left us without asking if we were ready to order yet. OK fine, we waited until he came back & then he took our food order. I ordered the Colorado Omelete & told him I wanted hash browns with it. He told me I couldn't have hash browns with it, only the pancakes. I proceeded to argue with him about what I wanted to eat & I pointed out on the menu that I COULD have the potatoes with my omelete. Finally he was convinced I didn't want the pancakes, and left. He came back a little while later to ask if I was sure I wanted hash browns. (again with the pancakes!) I confirmed my order. My companion ordered and omlete WITH pancakes & he seemed very happy with that. She asked for Maple Syrup for her cakes. When our order came, I got exactly what I ordered, but he also gave me a little container of syrup. My lunch companion wanted to know where the Maple Syrup was & he mumbled something I couln't understand. I asked him about the maple syrup (for her) and he told us that the syrup in the little to go containers was all they had.Since this was iHop, I have to wonder why only one kind of syrup? It was labeled "Old Fashioned Syrup, but what does that mean?Overall, the food was good, but the service was severely lacking. I have never had to argue with a server over what I wanted despite the fact they had it in stock.
It was a little busy and our waiter made some mistake on our order, but he redeemed himself by how nice and calm he was! All on all a Good meal!
Had to ask for silverware. No knife when I got it.Something red was on my plate, could have been strawberry jam, but it was under my bacon so didn't see it until almost done. it. Very busy. Pancakes were good. Ordered over med eggs got over easy. They were really very busy!
Food is delicious! Gave 4 stars only because we saw our food on the counter sitting there for approximately 12 min. We were a large group BUT there's no reason why the food must sit on the counter for so long. I do understand the logic of bringing out all the food out together BUT we would prefer it get to our table while its still nice and hot.Service was great.... no complaints on that!
Totally ruined my mom's 86th birthday breakfast. 20 minutes to take a drink order. 1 hour wait for food..while table next to us arrived 10 minutes after we did..they not only got their food but were actually about finished when I decided to go to Denny's. service bad chairs and table wobbly spilled coffee everywhere...and manager seemed to care less saying "the coffee is on us". So is this 100 percent accurate review. Please believe we won't be back ever.
Went to the new one on Ed Carey Dr in Harlingen. Good food and servers. Considering being short handed and so busy. They handled themselves well.
We enjoyed our dinner here. Waiter was attentive and friendly. Food was great!
The wait took a little while but as expected because it was around lunch time. The staff was amazing and greated us all with a smile. The service was amazing as well and the food was just perfect. Definitely returning back to this location soon. Thank you all for my son's birthday treat!
The host treated us very poorly. Asked her to move us tables and she kept rolling her eyes and talking about moving us to another staff member. We didn’t even hesitate on leaving. Management should’ve taken care of the situation but didn’t.