Worst sonic experience ever. Husbands burger was completely wrong. They brought him a new one but it was covered in bbq, soaked with grease and had extremely burnt bacon. Our cheese sticks were ice cold and honestly my burger didn’t taste to good either. Only good thing out of our $30 meal was the chili cheese fries, cheese tots and drinks.
I would give a zero if I could. I went to the sonic in Greenville, ordered the new sonic brownie batter shake.They brought out a oreo shake, I proceeded to order a new one without any problem. They brought out yet another oreo shake, I thought maybe they were busy so proceeded to order YET ANOTHER shake. The girl said she would come to us, when she got there she said she would fix it for us and asked for the other shake back. When she came back, she did not. She brought back the same shake with new whipped cream and cherry. She said “I know it looks like an oreo but its not” it clearly was. My intelligence was insulted, nor did I deserve the disrespect when i spent my own money at this facility. I wont be coming back.
The place itself is just fine, but everything we have been to sonic in Greenville our order is always wrong, not just one of our burgers but the entire order. Employees are very nice, but horrible listening skills.
Great location, excellent example of what a Sonic should be. However, management clearly needs to schedule more employees on the weekends. It's almost every late evening weekend this location gets ground to a halt. If you can't find people that want to work those shifts (completely understandable) maybe trying offering more money? Just a thought.
After seeing all the recent reviews you can tell that this location hasn’t improved any. Especially in the last two years. The majority of the electronic screens don’t work. Gave three stars cause my order happened to be correct this time. Only three stars cause I stopped a carhop and asked if I could get a refill and she bluntly said “we don’t do refills - haven’t in years” and then walked off. #customeservice
This Sonic here in Greenville always seems to have problems. Slow service, not knowledgeable. Today I tried to order through the app. I needed to ask a question about it, and the girl trying to help said I don't know about the app. We don't mess with that. Really? Not even your manager would know? Anyways, I figured it out on my own, then ordered. It took forever to get my food. Not to happy.
UPDATED 01/27/2022:Gave it an extra star for the quick reply of store.Will be following up review once I reach out via link provided.Placed online order and showed up for pickup. 1st 2 parking places computer monitor out-of order. Staff showed up but order never did. Slow slow slow service but friendly.
It seems like all the dang stalls are broke when you first pull in. Playing musical stalls with 3 or 4 stalls just to get to one that works. Least you could do is rope them off or set cones out, or hey FIX THEM?At least they work fast on order aheads.
sat behind a car in the drive through for about 10 minutes before they decided to leave without their food so we pulled up to the window and got no help, the workers just stared and had us sitting there for an extra 10 minutes. we called the manager using the number online and told them we needed someone at the window. they came to the window and took our order and we had to wait even longer for our food. 3 of the cars went through and got their food before us we shouldn’t have gone through all of this trouble for a simple order.
Greenville location on 01/08/2022 at 2:15pm. I have to give only one star because they got nothing right. Sat at the drive up speaker for 10min with no one in front of us and 5+ cars behind us. Pulled to the window and waited 5 more before the window opened. Finally get asked if we ordered? NO but she finally takes it... 2 orders of cheese sticks, 1 BBQ chicken bites and 4 drinks come out 10min later with the cars behind us being served before us. The topper, the cheese sticks were cold and no bbq sauce on the chicken. 25+ minutes at SONIC for cold food. Poor Poor Poor