Such friendly staff! Always such great smiles & kindness & quick service while listening to details. Such delicious food with so many options you choose... gluten free, meatless, beyond meat & all the normal meats & cheeses too... it serves our family well with all the different food preferences for each person ? We are thankful for such a good, reasonably priced restraunt option that our whole family likes! It is great that Sundays offer a kid to eat for free with each adult menu item we purchase ?
This really isn’t a comment I would leave as a review, but I’ve tried numerous times to leave it on your Contact Us page and it won’t submit. This is about Lynnah, the assistant GM. I have had a problem the last couple of times I came into this location and today I decided to call to see if I could do something better to remedy the situation and I got Lynnah on the line. I just needed to let you know as she explained her situation to me she wasn’t making excuses she was being real about their situation and assured me I was doing everything right in my online ordering process. Then she proceeded to go above and beyond to make the situation right. She was very kind and understanding and she really did make the problem better. Not even her offer to remake the food made it better, it was her demeanor and conversation that made it better. I truly appreciate her and will for sure frequent this location again to take another chance. I just wanted you to know you had a good manager and her customer service skills are the best! Thank you for your time. For review sake, this place really isn’t bad at all. You should try it out. The food is always hot and taste great and the customer service is excellent!!
Man, idk who the chick working tonight(2/24/22) was, but she was so incredibly nice! She greeted us as soon as we walked in and I could hear the smile in her voice. She was so patient and kind as both my kiddos, who had never been before, figured out and placed their order. Just super service and experience. Will definitely be going back!
Ryan is awesome! We haven't been to Freebirds in awhile, and he was patient and so so kind! We had a bunch of questions, and a kind of complicated order, and they really took the time to make our orders absolutely perfect. Thanks for dinner Ryan, you deserve a raise!
The food is good and the staff is awesome! Always welcoming and the food is always fresh. I like that they are rolling out new options like cauliflower rice and paleo/vegan grain free tortillas.
I’ve always “liked” Freebirds, but coming in today I LOVE it! Ryan Davis (name according to his manager) had phenomenal people skills and made sure we had the freshest ingredients! He went above and beyond to make sure we enjoyed our couple of minutes with them while ordering. He was fast, efficient, and kind! Kudos for the great employee, Freebirds Grapevine! My husband and I can’t wait to come back and see him again.
I miss the super burrito but Freebirds is the best burrito customizer there is.
I love Freebirds. I've been a fan since they only had the original locations in Bryan, College Station. I know what Freebirds is all about. I have foil art in numerous locations. This location does not keep up with the standards. I ate a burrito from here and was absolutely sick for the next 3 days. I was false for COVID btw I took two tests just to be sure. I literally had it coming out of every end. I will never go back.
This is a great burrito place. This store was a bit smaller than most Freebirds, but still had adequate seating. They did not have the wall of foil art that is normally in the stores that I have been to before. The food was good and the staff were pleasant.
I was having a decent somewhat stressful day, and had a long drive and needed some food. So I stopped in at this location to be greeted with the most wonderful and inviting energy anyone would want to receive when walking into a place! Not only that, but the customer service was A1 like A1 steak sauce, just amazing (if you’re into steak lol). I’ve been to freebirds lots of times over the years, and this was by far one of the best experiences I’ve ever had. Cali made not only my day and night but also a lasting impression on what customer service should be like! If you’re ever in the area please please please stop by and get some GREAT FOOD & EVEN BETTER ENERGY! Ask for Cali when you come and she’ll get you right! Peace and Love y’all!