Food was great as always.They failed to bring out seleted condiments, and didn't respond to Red Button.I went to get the condiments and we enjoyed food.
Very poor customer service. Went there at lunch and there were 0 customers. The outside menus were off. A worker came out and said they were open. I could not understand the person on the speaker at all. I asked for a bag of ice and was told they couldn’t sell bags of ice because they couldn’t keep up with demand. There were 0 customers!!
After I ordered my food, some manic-pixie-dream car hop appeared out of nowhere on rollerskates. Her name was Zelda. She had a slight overbite and hair the color of warm peaches. She handed me my Jr Chili Cheese Frito wrap, and when I tried to tip her- apparently it's impossible if you're paying by card. So I went to the ATM at the QT across the street and pulled out a 20 (bc that's the minimum amount) and took it back.When I pushed the red button they said nobody named Zelda or anyone who matched her description worked there. I don't know how she did it, but that Frito Burrito was the best I've ever had. And if by some chance you're reading this now, Zelda, I have a 20 dollar bill with your name on it.
This sonic is always so busy. They are on Carrier Pkwy and get lots of traffic. Huge fan of the 2p to 4p happy hour half priced drinks. Twice in the last month it took so long to get just a large drink due to staffing issues. There is sometimes or maybe two people bringing food and drinks to cars. Good location. Great drinks just needs more staff.
This used to be a decent Sonic, but that seems to have changed. I stopped for dinner on my way home and ordered a grilled cheese sandwich, hot dog, chicken slider meal, and a grilled chicken wrap. I asked for 2 strawberry limeades for the drinks. I was a little concerned because the customer service was severely lacking. The woman didn’t confirm the order or show it on the screen. She was quick with a price and that was it. Sonic has always had that friendly person, confirmation of the order, and a thank you at the end. None of that happened here. A woman brought out my order and handed me the drinks first. I told her they didn’t look like strawberry limeades and looked too light to have strawberry. She told me the strawberries probably sank to the bottom and then she just walked off.I decided to taste them and check our order considering it cost about $30. The limeades tasted like flat Sprite and did not have a strawberry taste. Then, they gave me cheese fries instead of cheese tots. I pushed the button to tell them and ask for them to make it right. It costs too much to be expected to just deal with a wrong order or undrinkable drink. The lady was unapologetic and had me hold for a while before telling me she’d be out there. I’m assuming this was the manager, but her attitude was terrible. She came out and asked to see my drinks because she knows she put strawberry in them. I told her they didn’t taste like strawberry. She argued and told me they did because she put strawberry in them. Strawberry limeades have been my favorite drink for 20 years and those did not taste like strawberry limeades. I gave her the unopened straw and said she was welcome to try them. She said no and took the drinks. She was incredibly rude the entire time and acted almost irritated that I dare complain. Finally she came back out with new limeades and the cheese tots. She quickly said have a nice day in her rude tone and immediately walked off. The limeades were absolutely terrible again. One tasted like syrup and lime, and had liquid all over the lid and side. The other tasted like flat Sprite again. I just left and had to take a loss because it wasn’t worth dealing with these awful women again.Once home, the food was about the same……terrible. The terrible attitudes, acting irritated that a customer wants the correct order, and the apparent inability to make food and drinks makes this Sonic the worst one around. If that is how the company is ran and allows this type of behavior and poor service, we won’t be visiting another Sonic.
Wednesday is the $1.99 wacky pack kids meal deal. I ordered some of those and the $.99 Frito pie wrap and that was dinner. Donny our carhop was fast and super friendly.
I go to the Sonic every single day Monday through Friday. I will never in my life go to this Sonic again I am so sick of every time I go there it's something. The only reason I go there is because it's right down the road from my work. Today I'm riding a uber order my food they're supposed to open at 7:00 I get there at 7:30 and nobody is there this has happen multiple times which I don't care when I'm in my own personal car cuz I can go somewhere else and get something to eat but when I'm in the Uber I can't go somewhere else so I'm just going to starve all day but you know what I know nobody goes a s***.
Service is spotty. On day on time another the wait is long. The ice cream items may or may not be as ordered and they certainly may be smaller that suggested.
I went on 12-14-21 and it was the most unpleasant visit. After waiting 5 min or so at the first speaker box with no answer after pushing the red button, I pulled to another one and the same thing happened. Other cars were pulling up and getting their orders taken pretty quickly while no one was answering me. I finally got out of my car and walked to the seating area to ask someone to take our order and to let them know that I’d been unhappily waiting for a good 10 minutes. I went back to my car and finally someone took my order, though they “didn’t have ice cream at the time” so I ended up not getting what I originally wanted. A young lady named Priscilla came out with my drink and had no smile, no kindness in her tone of voice, or any personable quality about her when speaking to me. All she said was the price, “$3.18.” After I gave her a $20, she proceeded to walk off with my cash and not bring me my change. I was willing to wait - until I saw her walking out several times to bring orders to other cars, all the while passing me by without even looking my way. So I once again had to get out of my car to get my change, to which I saw her hand it off to another girl who brought it out to me without a word. I asked if they were understaffed and the other girl said “yes”…but I saw at least 5 girls inside, one of them standing there looking at her phone. It was an all around horrible experience, the slush that I got was basically just flavored water, and I’m trying not to think that miss Priscilla believed that she got my $16.82 in change as a tip; funny because she did absolutely nothing right. I’m Starbucks barista, so I always try to have sympathy for other service employees, but when they are just blatantly rude, lazy, lacking in service and lackadaisical with their work I have no qualms with expressing my disappointment. 0/10 don’t go give this Sonic your business. The employees are just a bunch of young kids who know nothing about what it means to provide a service and to treat others with respect. If there was a 0 star rating I would choose that instead.
Messed up on my order and didn't give me a receipt. I waited 15 min for my food and it was cold and all wrong