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Placed an order on their website on 3/18 and never received my order. I have requested a refund numerous times but the company won't oblige or respond. Very poor service and will never do business with them again.
Brisket tasted boiled and tough. I wish I could get a refund.
Ordered online on a Sunday, never knew this place was closed on Saturday and Sundays. I was able to complete my online order and was even given a tracker to see my status on this order process from beginning of prepping my order to it being bagged. My order was to be completed and ready for curbside pick up at 7:45pm. I head to the location with ample time and upon arriving I see a vehicle in the parking lot and assume that business is open. Never in my mind would have I of thought that it was closed as this was my first time at this location. And again website never said it was closed. As I wait for 30 minutes, I continue to see on my lovely tracker that my food it being prepped by a pit master, and upon seeing the status I see a good smoke cloud coming from the building and I even think to myself, geez this is pretty accurate, then the inside of the building I can clearly see two individuals in the kitchen. Seems like they are prepping the food from what I could see as I was in my car. About 10 minutes pass and I see two individuals exit the building (male and female) and the female locks the door....I roll my window down and ask if they are closed and the female with the ugliest attitude says "We are closed" head swinging left to right, eye rolling and all. And I told her "ok well I have an order that I'm waiting for" and she then again sayd "I dont know, we are closed" didn't even bother to help at all. I then ask for her name and she said "Daniella" again with attitude. I literally was left to figure this out on my own with no help from Daniella!! So not only am I now fighting with Dickeys to get my money back, but Daniella had the nerve to call me the following day on Monday and basically any it wasn't her job to dispute this transaction but I would need to handle this with Dickeys. This lady sucks!!!! And the ow er should be made aware of this! Oh and to top it off Daniella is the "manager" at this location. Once again this place sucks!
Daniella the supposed manager is rude and unprofessional.
Really affordable and delicious barbecue joint. The outside of this looks kind of old and dirty but inside the atmosphere is great and it was clean. The food was very good we got the ribs which was the daily special and I really enjoyed it. The baked beans were a little bland in my opinion, but the food was good overall and affordable. The meat is why you come here and the meat was good. The staff was also very kind and helpful.
They we're the nicest group of Texans I met..Blessed to have met them
Great service and great food, worth the money.
I really enjoyed the food at this location. The staff was excellent and the service was quick. The food was delicious and fresh. I was traveling for work and I'm glad I happened across this restaurant.
Two days in a row they charged me more than my receipt shows. They are rude and when you mention one item they go ahead and total it and don't give you a chance to order more. Both days I had to stop them and get them to listen. I work 3 blocks from here. Sad as it is the only restaurant near me for lunch.