This location has gotten orders wrong numerous of times, not only with me but with my coworkers orders as well.This particular day we ordered a number 1 n 2 number 6's n were given a totally different order.When we returned to complain, the manager himself came out to give us our correct orders n even offered a gallon of sweet tea.Nonetheless, we were robbed of some of our lunch break due to wrong orders n wait time.
Food was good and fresh. Service was good. Drive thru line was pretty fast.
Long story shor...the employees were awesome!! My order had gravy on the the mash potatoes, "when I said no gravy at all. Not even as dipping for dipping." Was obviously oblivious to them. So got gravy on both taters. My ice tea 1/2 extra ice was almost no ice and very sweet!! Then my 4 piece chicken 1/2 spicy the orginal was one and a half. I didn't complain about the chicken tender and a half, but the gravy and the tea. The tea was better when replaced. Then I only got one replaced mash with no gravy not 2. When I left the line for the 2nd time. I noticed the deficiency of mash, there was a line almost to the street so I didn't get back in line it was lunch time now also.
Chicken was OK, but the teenage customer service needs attention. Ask for a 3 piece with a breast substitute and the cashier said they don't do that. I told him I could pay extra if needed. Heard him tell the girl in the back he didn't know how.She had to come do it for him. I gave him my Amex card, and he gave me a really unfavorable customer look. Couldn't help but to think he was not trustworthy, but with that I won't be reordering there anymore.
Very fast pace when taking your order, I had a small question about my order and that night ,I requested the manager and she immediately answered my question and resolved it, thank you for making my experience great, definitely coming back.Yes the food was delicious!
All I got to say I love their tenders so much. If you end up waiting for a bit trust me it's worth it because if they take a while them tenders are gonna be hot and juicy
I need corporate to contact me ASAP I found a nat on my damn bread . Unacceptable ‼️ So ain’t no telling what else has been in my food that I haven’t noticed .
Could be wrong, but it seemed like the chicken was prepared differently. Just didn't taste or look the same.
Most OTHER Chicken E restaurants have their dining rooms closed (and are quite rude about it). BUT... this one is open for business and they are serving hot fresh food by a friendly staff. Thank you all at 2525 N Hwy 360, Grand Prairie.
They didn't have their dining room open and they are currently selling a Groupon, so people that I went with had to individually turn in their Groupons through a drive-through window. Window. Our order got a bit mixed up and the actual food was all right, a bit greasy, and some of the items that we wanted were out of stock