I try not to leave these reviews because I really feel for people that work in customer service especially in the midst of the pandemic and such. However: our cashier, Jim, was extremely rude. When taking my Husbands order he decided to chastise him for wearing an Apple Watch saying: I don't know why you would wear a $500 watch on your wrist, that is a whole months rent for me.Maybe Im wrong in assuming that it isn't a good idea to insult your customer when unprovoked but it was a seriously bad judgement call and a major turn off. I just want my sandwich, not your unsolicited advice on fashion or financial choices.
There’s ALWAYS something wrong. The menu has been broken, leaning up against the building for months. The other day I went, I had to go in TWICE after visiting the drive through to retrieve all my items. No one even apologized to me for their mistakes. Today they are out of hot sauce. The bread is either always too underdone or too burnt. The customer service is second to worst. I often wonder if anyone who is employed here has ever had proper training. Someone needs to take pride in their franchise bc this location is an embarrassment to the Schlotzkey’s namesake. Either shut it down or revamp the place so it’s worth people’s time and money.
May 8th at about 5:30, staff was absolutely awful. Now I've never worked in the food industry but I have worked in retail/customer service and I can say with 100% certainty that the staff that night was the most useless group of (probably teenage) people I've ever witnessed.So it's 5:30 (roundabout) and we pull up, parking lot is a ghost town, no one in the drive thru, actually thought they might be closed but obviously they weren't. We walk in and the lady, who's just been standing there not doing anything, takes our order. Besides her sniffling and wiping her nose with her jacket, the ordering went good. So we got our drinks and went to sit down...Every single table, and I mean probably all but 1, were gross, sticky, crumbs everywhere, trash laying around, keep in mind the lady that took our order was doing absolutely nothing when we walked in. The only table that was clean was taken up by a sleeping employee, probably off the clock I hope, so we sat at the "bar" behind the drinks and awaited our order, hopefully not made by the sniffling lady.More people walked in and the first group realized what we did, I think they cleaned a table off theirselves and sat down. The second group of people I felt bad for, no clean tables for one and two the lady behind the counter messed something up so she needed the other lady to fix it, but she was goofing around and not coming up to help, which left the customer standing awkwardly at the register for wayy too long.Finally we get our food, which was what we ordered (can't say the same for the second group that came in) and tasted like every other sandwich I've had there did.Over all it's really not making me want to come back here anytime soon, I've only ever been in 3 or 4 of these locations but I can say by FAR that this is the worst one, at least on this visit. There was obviously a manager there (right?) that didn't care about anything.2 stars, would have been 1 but hey they got our order right at least...
Not as good as it use to be. To expensive to not have gotten the jalapeño bread I asked for!
Paid almost $10.00 for a Ceasar salad. That consisted of wilted lettuce, 3 cubes......literally 3 cubes of chicken......after being the only one in line waited almost ten minutes for this.....won't be back
My daughter had just got braces on and she can't eat much because it hurts so bad. I thought soup would be good to bring her for lunch. I went here & a guy came over the speaker & I noticed he sounded off so asked if they were ope. He said not until 10. It was 9:52. I told him why I was there as he asked & he said hold on & I heard him ask someone. The lady yelled, "NO WERE NOT OPEN UNTIL 10!" I left. Will not be back!
When I went, they were out of the French Dip (and any roast beef) so I couldnt get what I want. But the gentleman at the window offered me a free cookie and gave a discount on my food as well as apologized. Very professional and courteous service. Food was good too
Food is good, staff is great. I seem to always get the tatted gentleman in the drive thru. He's super polite and a fast worker.
Good sandwiches prepared fresh and to order. I had the chicken fiesta, which was delicious. My wife had turkey & avocado on gluten free bread and enjoyed it. She said the gluten free bread was very nice. There are many Coca-Cola fountain products available here. It is one of the few places in town where I can enjoy a raspberry diet Coke.
I have never written a review, but I cannot let this go untold. We were charged twice for our order and were told by the “manager”, who refused to tell us his name, that the charge didn’t go through twice. When my husband showed him his bank account as proof, he ignored it, called someone supposedly above him & then said there was nothing they could do. After getting home, I called to ask for the GM’s name, was told he can’t give it out, then when I asked again and threatened to call corporate, he hung up on me!The restaurant itself is disgusting- there was an employee at the service bar, pouring sauce over a pile of bacon & eating it with his hands in front of customers. To top it off, the manager smelled like alcohol. I would advise that you don’t waste your money with these people. Who knows what the quality of the food is after seeing this disgusting behavior. And yes, I have called corporate and will follow up with them again in the morning. This is the absolute worst customer experience I’ve ever had & that’s saying a lot.