The salads are okay but the last three times we have ordered salads for takeout, the avocados have been dark brown and very over ripe. We feel like if they advertise avocados on their salads....use fresh ones. ?
My family and I really enjoyed trying McAlister's for the first time today. The chicken tortilla soup is a must try! We loved how many menu options they had to pick from and how fresh all of the ingredients were. We will definitely be back.
Ordered food at the counter tonight and then drove around and picked it up at the window. When I got home the order was missing food items. Called them and they said I should drive back. I said no and just refund the item onto my credit card. They said they did not know how to do that. This is a dishonest business. Don’t go there.
Ok... Now they are on it today! 4stars before because they didn't have it together. Today, Food was great, ordering from the table finally worked, and service was the best of any McAlister's... Thanks again Colten and Courtney for your hard work!Let's keep it going!
This McAlister's is what McAlister's is supposed to be! Somebody is doing it right. I don't care for the "tip when I order" thing but you can't go wrong here. Food is always great, service is outstanding.oh and for the record..I do tip when dining at the Mcalisters in Granbury after my meal
What food I got that was correctly made was really good. But I ordered 3 different desserts that we didn't receive. Neither of my Kids got there sides with there kids meal. And they did my baked potato COMPLETELY wrong even with a receipt on the top of the box telling them what to put on it?♀️ how do you even do that?
Sat in the pick up line for 30+ min after my pick up time and was given food that was cold and made incorrectly. Had to go inside and wait for someone to a knowledge me, was then ignored for 15 asked what I needed explained the situation, and then brought the wrong sandwich again! didn’t get my correct food till 58minutes after it was supposed to be ready for pick up.
I’m extremely disappointed with my experience today. We’ve been pleased in the past and were excited to have a new place for fresh food. This evening I placed a pick up at the window order online around 6:30. Email stated it’d be ready at 6:45. I checked in at the window around 6:40 and was told to go park in spot A and they would bring me my order. 6:45 passes, 6:55 passes, at 7:00 I got out of my car and went inside to see how much longer it was going to be. Much to my surprise my order was ready and had been sitting for god knows how long! The girl barely apologized and ran off with a quickness. After a very short drive home I unpacked our food to find that my son’s pizza wasn’t even lukewarm. I had to heat it up in the microwave. The naco cheese had curdled and just wasn’t good. It was warm but almost seemed like they burned it. I’m so irritated that I haven’t even tried my sandwich yet. Hopefully it’s right.
*Second update* Came in again for lunch and as I was reading my bible an employee came to me and started talking to me about my bible just before the manager pulled him to the side and started talking to him seemingly upset about him speaking to me for some reason. I enjoy when people talk to me about the bible or my faith but I feel sad that I cant go to a restaurant where employees are being barred from talking to customers about something protected from discrimination by federal law.Slow service and serves old food or poorly made sandwiches.*Update* Came in and got it replaced, food was much better than yesterday. Though after multiple employees approached me while I was studying for a test, the store manager came out and accused me of having a motive for talking to the employees who approached me first and when I told her no, she said I was no man of God (I was also studying my Bible at that moment), and that I wasn't telling her the truth about having ulterior motives. I insisted that I was speaking the truth and yet she continued accusing me of ulterior motives for talking to employees that approached me. She told me she wasn't born yesterday, to which I told her I never believed that, and continued saying I was lying as she walked away. Never be afraid to complain about bad service, even if the employees go out of their way to harass you for complaining.
We enjoyed Sunday lunch today. I had the steak and gorgonzola salad, which was a large plate with generous services of steak, gorgonzola, tomatoes, and red onion on a spring mix. Tasty and filling. My wife had the garden fresh turkey on gluten free with a side of potato salad. She says McAllister's Deli gluten free bread is some of the best around. The brought the food to our table and twice asked if they could top off our beverages. As a bonus they have a nice rewards program that gives me a free entree from time to time based on our purchases.