The best ice cream in town!
Just got home after a rather bewildering experience at the Baskin-Robbins on Williams Dr., by the Sonic.We usually have a good experience there, but when the guy working there handed us our cones, during his presentation he said"here's the one without period blood on it." What the Heck!?!? " I really thought I had misheard heard him, but my son even repeated what he said. Weird and highly inappropriate.
HORRIBLE!!!! We ordered a SNICKERS sundae and it came with peanut butter because apparently they don’t carry SNICKERS topping?!?! Why advertise something you don’t carry???!!!
Absolute worst service ever! The young lady who was taking care of the entire facility didn’t even know her boss’s name. She refused to give me HER name when I asked who I was speaking with. She said she refunded my money for an item that wasn’t there, an item that she didn’t even know the name of, and an item that they’ve apparently stopped carrying. I’ve received zero notifications that my order was not gonna be correct or that they were out of anything, and my amount that I was charged $40 for ice cream by the way, was never refunded anything. When I called to try to get help, she wouldn’t give me her name, didn’t know her bosses name, didn’t know when her boss worked next, didn’t know how to help me. Do you wanna know why this company is continuing to go through people? Because clearly at the top level of this particular company, no one trains any of their employees or cares one bit how the customers are treated. Watch this one continue this behavior and go out of business.
Great ice cream and great service.We wish the inside was open. ?
The ice cream was good, but we were sorry we couldn't go inside.
Do not get a photo ice cream cake at Georgetown Baskin-Robbins. The photo was about 4 inches long instead of the whole cake being covered with the photo. Apparently they were out of ink since the photo was only printed in blues and greens. I have left messages with the manager multiple times and he/ she have not bothered to return my calls or email me. After spending $40 on a photo cake I expect a phone call. Nothing!!! Also their drive through line is so slow. This place is not managed well at all!
Very helpful in selection and flavors of ice cream. Sales clerk gave good instructions and good portions
Drive through service and product well worth the tip.
this is one of the best Baskin Robins. the staff is awesome and the ice cream is yummy. we go there at least 3 times a week!