It's always a problem with my order at this location.You never get what you order. I requested hot fresh fries, I received fries that tasted like they dipped in grease again and now there dark.Paid for cheese on chicken sandwich and received none.If there was a 0 I would give it to this location.
Waited 40 mins for some chicken strips and they forgot my bread, fries are a small (got a large), and even got the wrong drink didn’t check till i got home. This place owes me 3 free meals from messing up my orders a couple of times but haven’t come to pick them up because they turn it into a whole deal. Been going to other ones. Go to the one on rowlett or the one further down the road. They don’t take long dont mess up your order and don’t have an attitude. This place though has gone downhill and just keeps getting worse
Line was way to long service slow I got the sweet spicey on texas toast bread was dry hard burgers had been over fried smashed and dried out like they were old!!Frys were luke warm there was little sweet spicey sauce on burgers and mustard on other side ??? Over all horrorable service bad food Qa negative 4!!!
Honestly the worst whataburger I’ve ever been to and the list of things that are bad is unimaginable. First of all the wait of the drive-thru is extremely long ( I’ve waited one 45 minutes) and when I placed my order, the lady was disrespectful and didn’t pay attention to our order. Second of all when we got our food I’s was plain horrible, the fries were cold,soggy and tasted bad and the burgers we got? They meat was raw and the cheese wasn’t even melted. It’s amazing that this restaurant is still open..
This Whataburger location has gone downhill horribly, and they can’t blame it on COVID because they were letting people in still. Today you can’t even walk in and the crew are extremely slow and I mean extremely slow. We waited about 40 minutes in the drive thru just to get a #2 combo and there was only two cars in front of me. RIDICULOUS!!!!! Save your money and time and go somewhere else and the other Whataburger that’s just down the street from this one is even worse.
They never get the order right I have gave this place many opportunities and they just don’t care. The food is always cool the fries are always old and cold. I couldn’t recommend eating here or at other whataburger locations.
The gentleman that took our order was beyond professional.. omg I thought I was in a fancy restaurant. He told me what I had in the bag and said have a lovely day! Never experienced this ever.. this was on Friday at 0900
Leadership starts with wearing your mask!!! Not making ignorant statements when the customer request for you to pull your mask up over your mouth.
out of 3 items, and repeating the order multiple times. they still got it wrong. The buns were dry, stale, and not hot. No vegetables, no anything… just meat? and bun. Worst Wataburger I’ve ever had.
Just don't.I'll include photos of my order and what we got.Most of mine has gone to my dog. I added ketchup to try to help and nah...didn't.Never again with this locationEven made a mobile order thinking maybe this time they would get it right..made to order right? That's why it takes a bit. We all know thatI don't know what is with this location, but they simply don't care.Order number 2021231