Love eating at this place. It's very family friendly and the cashiers in the front have some of the most phenomenal service I've ever seen in fast food. Would definitely recommend to anyone and everyone. The girls are quick and punctual with the service. The guy is really good as well. The cooks in the back are very talented, indeed. Great restaurant with delicious food, and awesome staff. ?
Great Service! Super Kind and The Cashier had so much Patience w Me while Ordering. Will for sure come back. If i could give 10 Stars i Would! Super RecommendAlberto was super Nice Great Customer Service
I frequently ate at this location a lot growing up so I decided to stop by for dinner tonight. I was greeted and helped by Maricela. She was so sweet and helped me out on what to order since I was eager to try something new this time! My food came out hot and fresh. I would definitely recommend this location!
Maricela and Tracy were amazing! They took my order fast! My food came out fast and hot! I always come here to get my side of French fries too and I have NEVER gotten a cold batch EVER! Fresh and hot always! ! Love it here!
This is the first time my husband and I visit this location. We came in @ 9:30pm as we walked in we’re immediately greeted with smiles. we were in and out in minutes. We were very impressed with the staff, especially Stephanie.. she’s very happy and bubbly and even at the end of her shift still has an energetic positive attitude. We will be making this location our first choice and recommending to my family and friends. It’s not often a group of younger generation with such amazing customer service skills. Thank you for the great experience, keep up the great work!!Ps someone give her a raise please.. she’s amazing!!
The experience I had at this Pollo Regio was awesome!! Nicolas and his staff gave me the best customer service!! Plus their food is the best!!
Great place. Jesus was very nice his customer service was great store looks really clean and neat. Me and my father love coming here to eat great atmosphere. Food always good
My families go to Location is here! Great service and food is always fresh and hot! The ladies at the front and drive thru employees are all so nice! Great customer service for this particular location!
Disappointed in the service. When this location first opened, food was great and service was awesome. Unfortunately, tonight I experienced really poor service. We placed an online order for curbside pick up, and got there right on time. I called to let them know I had arrived and was informed 10 more minutes. Where I was parked I could see inside the restaurant and saw the food sitting there on the counter. Three young girls are standing around talking to each other and playing around the entire time. Since the time now was at 15 min. I called again and finally got someone who is looking into my order. Claudia was asking the young girls about my order and then they start scrambling around and come to find out they had forgotten. I decided to get off at this point and now reaching 20 min. Food was cold, and no dressing for the salad. The girl who handed me the food was to focused on giving dirty looks to focus on her job and double checking the order or offering an apology. We also tried to call the store to ask for managements name, but no one answered my calls. Won’t be ordering here anytime soon! Management could use this as a coaching opportunity and watch the footage at 8:45 pm.
I sent my girlfriend to buy food from here. First time trying it. Have to say it's some of the BEST food. We were very pleased and happy, the food was fresh and well done. My girlfriend was well taken care of, great customer service. This lady names Claudia helped with our order and was very patient with my girlfriend and explained everything very well. HIGHLY recommend and will be coming back again. Thanks!