I placed an order and it was the most horrible experience I have ever had with a restaurant! The food was ice cold and missing items and brunt . I called and spoke with the manager Micheal and he said that the item missing was not included on purpose. And that it was cold because it was cooked cut and and put into the freezer. So there for it was meant to be misleading and sold without the item that was suppose to come with it. And the attitude was very nonchalant!!! Very appreciated and will never order anything from this restaurant again!!
I ordered from Cotton Patch today. I’ve been wanting to try it for awhile. The chicken fried steak was great and the squash casserole was really good. The only problems were the overdone roll and I ordered a “loaded” baked potato. I got a solid baked potato which I had to cut and dress myself. It might have been my fault but I assumed when you order a loaded baked potato that it would come “loaded” with everything and you would have to say if you want something removed. Other than that it was great. The location is at 520 Shepherd St. in Garland, TX at a place called Revolving Kitchen. It’s a really interesting setup. Multiple restaurants in one location for To-Go orders. No sit down but worth checking it out.
I eat from this location frequently and I order the same meal every time. I’m on first name basis with the women who work the front counter. Tonight I was very disappointed with the way everything looked on my plate when I got home. Whoever is cooking the food tonight, please don’t let them cook ever again! USE THE REGULAR COOKS!!!
The order was incorrect, the food arrived late, my chicken fried steak was overcooked and disgusting, the mashed potatoes were a brick, and all my food was cold. Plus it arrived so late that I couldn't call the restaurant to let them know. A real disappointment compared to the Waxahachie location. Will never eat here again.
Awful all around. I ordered a few months ago from the same location using the same delivery service (Skipkart) and expected to have another great experience. This has definitely deterred me from ordering again. I called about the missing items and both employees obviously were inexperienced and overworked. They told me it was just them two working that night and i had to leave my number with them so the manager could call me the next day. The driver was even worse because he had like 5 people in the car with him and my food smelled liked cigarette smoke. It even flavored my steak so it tasted like cigarette butts. Just terrible. Would not recommend. I should have just eaten my ramen noodles but this is what I get for wanting to "treat myself" ?
Beware beware beware the free delivery! Spent $50 for late delivery and cold food. I ordered from this place before and the food was great, but used uber eats. This time they used skipcart for their free delivery. 30 mins late! So in conclusion do not use the free delivery!!!
Ordered online and was amazed of the generous amount of food they gave in meals. The guacamole and sour cream were just enough to finish the well packed brisket quesadilla. The country fried steak was crispy on the outside, but inside is tender and melts in your mouth like butter. This restaurant understands what it takes to make a meal for people that love country food. I thanked my wife’s grandmother for this one!
Absolutely trash. Gave me a frozen piece of peach cobbler when I asked for blueberry cobbler. Isn’t a real cotton patch everything tasted terrible and nothing like cotton patch.
I went there about 6 weeks ago and ordered fried shrimp with fries and hushpuppies. They shorted me on the puppies, I called and they gave me a free dinner.Tonight I called back and redeemed it along with a dinner i paid for my wives.I get home and I'm missing the hushpuppies again and I ordered a bake potato and got fries.Good food but poor service!
I am giving this place 4 stars but could have easily been a 1 star with the way my original order was. The cheese sticks melted all the cheese out and got burned and had no marinara sauce. I had 5 chicken fried steaks with mashed potatoes that had ABSOLUTELY ZERO GRAVY, the hamburger had pickle and onions which we told them not to put and the wrong kind of cheese, one order had squash not corn. The fortunate thing for me is they remade the order and it was all perfect and yummy the second try and I was able to salvage some of the bad food and use it later so it turned out to be a benefit.