50-60 minute wait for a Coke Zero when there were only 5 other cars in the parking lot.
I waited close to 20 min for a water with no ice. My baby’s tater tot’s were cold ?
Terrible experience. Ordered through the app. They bring me a terrible tasting slush that was suppose to be a “cherry limeade” slush but nope. These guys bring me a slush without any added fruits. No cherry or lime added. It tasted like bad ice and poor flavor.The popcorn nuggets were also very bad too. Just nothing but crumbs. I tipped these lazy workers for inedible food. I’m disappointed.
I pull up to the speaker for an after dinner treat with my toddler. It's around 8pm. I press the button and immediately they say, "It's going to be a 15 minute wait for your order." I said, "You don't even know what I'm ordering yet and it's only 4 cars in the lot - it still will be 15 minutes?" She says, "Yes". I proceed to order two pretzel twist and a natural lemonade (I really didn't fill like find another place and my son was already excited about the pretzels. So I waited) We got our order at 8:18pm. Granted the pretzels were hot but I've worked in fast food before and I'm certain it didn't take that long to cook to pretzels. What also frustrated me was there were two young girls playing in the front door. One was sitting on the food prep table, literally her bottom was on the table WITH HER FEET UP, the other was standing around on her phone. This is completely unacceptable and I hope the Operating Partner or District Manager see this.
Don't waste your time. They never took our order.
Slow service even though I ordered on the Sonic App. They always forget napkins and condiments when ordered on the app, plus they got my very basic order wrong. This store hasproblems that need to be fixed by Sonic.The trash cans are always overflowing and theemployees could care less about goodconsiderate customer service. Pay your staff more and you will bet better employees.There are so many stalls that the intercomdoes not work or the signs are crooked.There are also lights out around the building.Basically I feel taken for granted yet again.I will not be back, my food was not even hot when I finally got it corrected.
Came by last week to grab some happy hour drinks - waited over 20 minutes after hitting the button (more than once) and never even got so much as a "We'll be right with you" or any indication we would be served. In that 20 minutes we saw one vehicle get drinks - everyone else was just sitting there, waiting to order like we were (nearly every stall was full).We ended up just leaving and saw several others pulling out after us. I'm not sure if it was due to the staffing shortage, or what was happening, but we would have happily waited if we'd just been given any acknowledgement, or if there was a sign saying they were understaffed - anything!
I'm really starting to like this Sonic again. I've been coming here occasionally over the past 5 years, and the service has really improved the last couple of months. The carhops have been friendly, service has been fast, and the drinks have been good.Tip: I always order my drinks ahead on the app. You can get all drinks and slushes 1/2 price any time.
I don’t come here quite often, but when I do it’s usually so busy. I have noticed that they’re low staff so they’re always hustling, and despite the business they still have their A+ sonic attitude and customer service! Love these carhops!!
I’ve been going here off and on for the last year, probably about a dozen or so times. It’s a pretty terrible experience. Food is very often 10+ minutes (after ordering ahead on the app), orders have been lost, orders are *always* wrong or missing an item.I get it, it’s Sonic…I don’t expect a quality product from the place, but I do expect to at least get what I order and for it to arrive quickly.I’m going to try the one a bit further south and see how it goes. If it’s as bad as this one, I’ll just delete the app and go somewhere else. I’ve been very disappointed, because we used to live near one off of Midway in Plano and it was fantastic.