Was in the drive though wait for my food with my sister, when a man came to the widow I though to give us our food but he started to talk to us he was sluring his words a little to but what got us was he asked us for our name when he heard my he looked disgusted and then ask my sister her name then asked if she was single or married when she said she was married he look disgusted again then shut the window and left and someone else gave us our food.
I am giving a one-star review not because of the food (which is very good), but because of the service. We frequently order from them via Uber Eats. Three times in the last 3-4 months they have messed up our order. Each time, the errors consist of leaving items out. The first time it happened, the Uber driver hadn’t left yet and offered to go back and get the missing food. I called the restaurant and explained what had happened so the food would be ready when the driver got there. Ok, that time it was solved and we figured it was a fluke. We gave the driver a good tip.The next couple of times all was good, but we did leave a message for the driver to have the restaurant double-check the order before taking it. Then, we got another order with missing items. We just asked for a refund that time.The next couple of orders were fine.Then tonight, once again, we got an order with two items missing. I called the restaurant [again] and explained to the manager about the missing items. He said all he could tell me was that all the items were packed in the bag when it left the restaurant and that he had no control between there and the delivery point. I asked him if he was trying to say that the driver stole some of our food. He wouldn’t really answer that, but just claimed they’d had trouble with with all three delivery services. (Really? That makes it sound like NOT the delivery services!) Then he offered to give us three of the Cinnabon items we were missing for free the next time we were in the area if we stopped by. How is it free though when we already paid for them, but didn’t get them?! It’s not! We asked for a replacement for the missing items via Uber, but when that arrived it was also wrong!! We have asked for a refund and are talking to Uber to resolve the issue.Note: the items we were missing each time were not small things like chips or other sides, they were entrees and/or Cinnabons. Also of note: Schlotzy’s puts the items in paper bags as needed, then puts the paper bags in one larger plastic bag, so it would be difficult for the driver to miss any bag(s). Last note: we have also received incorrect orders when picking up food ourselves.New edit 04/03/22How is it possible for one location to be so bad when others are terrific? On a recent trip to Louisville, KY we ordered at the drive-thru and got the Italian calzone. It was wonderful., delicious, dripping with carmelized cheese and piping hot! So we decided to get it at our local Schlotsky’s. Not wonderful. Not even decent. Not even slightly hot. It was completely different. The fillings didn’t even go to the edge of the bread, the cheese wasn’t melted, let alone oozing out. It was dry with less than half the amount of fillings compared to the other location, and not a “sandwich” I would consider buying again. Once again, this particular location FAILS. Not sure I’ll ever give them another chance. SMH. Recommend avoiding this location until/unless they improve.
Great place for quick fast food. Quality service.
Consistently friendly, with high quality food. Their gluten free bun is incredible, as is their pizza!
I am 100 percent sure that instead of Schlotzsky's the name should change to Shittzsky's; at first, I thought it was only the area we are in, but guess what? I am wrong again; I repeated the order three times, no ham, no salami, only Turkey, my order came with ham, not turkeyIt my last time to frequent this place, the lady in the front was very nice, but the kitchen made a mistake, she offered but I don't want anything from Shittzsky's. They keep hiring incompetent people or don't spend enough time to confirm they can do the jobAt least they are not working on my car ?
Not the worst but also experienced some sickness after consumption as others have noted. Further, the calories are absolutely ridiculous.
Fiesta Chicken is really good. Tried it for the first time this afternoon.
Go here if you feel like getting sick. I normally just get there cinnamon rolls, today i decided to get there broccoli and cheddar soup for the family. All 3 of us had it and we all threw up. GROSS. We knew something was up with it the color was off & texture was weird.
Great as always. Service is great.
This location was remodeled a few years ago and still looks great. The food came out quick and hot.