First time here and was impressed by the taste of the food. My wife (from Conneticut) was impressed with the marinara. It really reminded her of NY marinara. The Pepperoni Sliders were amazing! The Pepperoni Slicezilla was very tasty. Garlic knots are "knot" to pass up. Its a great place to bring the kiddos or to have a nice cozy date. We will be coming back.
Writing this review after my final experience with this location. The food when actually prepared correctly is good, but not worth the hassle and wait it takes to get it.My last time ordering with this location, I placed an order for pick up for a 14 inch pepperoni pizza and wings at 1:15pm. The employee took my order and stated “15 to 20 minutes”. I was slightly hesitant as my last experience the employees stated the same thing and I ended up waiting an hour for a take out order. But i still ordered. I show up 30 minutes later, the staff stated that they didn’t have wings readily available and it would take 40 minutes to prepare. I asked why didn’t they at least attempt to contact me about it but they gave me a blank stare. I told them I’d just take my pizza, the staff stated that it would be another 10 minutes for the pizza. Now I would understand a long wait time if the restaurant was busy, but no one was inside. In fact it seemed that some employees were going through some training, not something a well run restaurant would do if they were busy.Finally my pizza comes out and I inspect the pizza, The crust was barely cooked and the cheese didn’t seem like it was cooked either. I left their uncooked food and their location almost an hour later extremely unhappy at how unprofessional and poorly run this establishment is.My experience before this was very similar with waiting almost an hour for a regular pizza. I do not recommend this location at all. I called the McKinney location and they even stated that kind of service is unacceptable and even offered me a free pizza.
Went there a few times right after they opened. Like everybody else, they were short on help. BUT, the pizza was great. Can overlook a lot when the product is that good. When calling in the order, received recorded message that message box had not been set up yet so I went there to order in person and found dinning room empty, two of the employees listening to the radio and visiting AND the phone ringing off the wall and nobody answering it. Ordered my pizza. Took it home an enjoyed it. Next week called in. Same thing. Nobody answered. I knew what was happening but really liked their pizza so I bit the bullet and went their to order and wait. Same thing. No manager anywhere. Kids running the store. Two customers. Pizza not the same. Lack of leadership/management has finally taken it's toll on the product. Complained via email to their other units (this is a franchise) but nobody cares. Won't go back. Sad...
Went there a few times right after they opened. Like everybody else, they were short on help. BUT, the pizza was great. Can overlook a lot when the product is that good. When calling in the order, received recorded message that message box had not been set up yet so I went there to order in person and found dinning room empty, two of the employees listening to the radio and visiting AND the phone ringing off the wall and nobody answering it. Ordered my pizza. Took it home an enjoyed it. Next week called in. Same thing. Nobody answered. I knew what was happening but really liked their pizza so I bit the bullet and went their to order and wait. Same thing. No manager anywhere. Kids running the store. Two customers. Pizza not the same. Lack of leadership/management has finally taken it's toll on the product. Complained via email to their other units (this is a franchise) but nobody cares. Won't go back. Sad...
Visited for the first time recently. Glad we did! Pizza was awesome and our server, Tiffany was great. Few of the craft beers we wanted were out but understandable with current issues. Ordered something else and worked just as well. will be back!
Pizza is amazing, there is not a NY style pizza restaurant around that comes even close. Employees were friendly and food cooked fairly timely but could tell staff was overwhelmed.Noticed they have about 5 different mobile apps people can order from (DoorDash, grub hub, etc.). Think logistically speaking would make more sense to stick with one delivery service so not getting bombarded with orders coming from all directions. Just my 2 cents!Hope they will figure it out and stay a long time because food was great!!
At 4:30 New Years Day my wife ordered a 24 inch 1/2 cheese 1/2 pepperoni and mushroom pizza to be ready at 5:30. I arrived about 5:20 and after waiting a few minutes for the lady to finish pouring a beer for someone in the dining room. I paid and was given my fresh and hot pizza. The nice lady apologized for any delay and informed me that they were short on employees. The pizza was great! I will order from the Frisco, TX NY Pizza and Pints again. I will ask them how long before the pizza will be ready and plan accordingly.
On Saturday night I waited over an hour at the store for my pick up. There were 3 people working. 1 cook, 1 kid getting boxes and 1 woman taking orders. People were coming in to place orders and leaving because the woman at the front was on the phone the whole time and ignoring her customers in the store. It was utter chaos. When I finally got my order I asked to speak with someone to voice my opinion on what transpired. I was told I would have to wait for Monday because no manager was there. I basically got no where with her either after talking with her today. I’ve been to other Pizza and Pints and had great experiences. I would steer clear of this location.
The food itself is decent and a bit over priced. Second time visiting this establishment and was let down both times. First ordered online with no update after an hour and calling with no answer. Drove to the location and was just told system error with no apology. My daughter wanted to try today and similar issues. Called the order , pulled up to curbside and was told 7 minutes and now it’s 16 later with no answer or the phone. Walking inside does nothing as the employees seem to hide in the back. Customer service is lacking for sure.
The first time me and my husband went, we ordered the 14 inch meat lovers pizza. It was great. We took some friends and order the larger size meat lovers pizza and wings and they love it.