Would give them a negative 5, in line 10 minutes before they close, thought better go inside, nope can't do that because only drive thru open, 18 minutes later, get to place order, sorry were closed, new that was going to happen, get somebody out there and tell people that they are not taking anymore more orders, oh forgot, that would be good customer service, my bad
As I read through the comments I feel more comfortable about my review. I visit this location about 4 times a week, weather it's my usual steak finger or just a large sweet tea. I will no longer come to this location until the old man is gone. Or what days does this man take off? He has no smile always in a bad f'n mood like you owe him something. I just wanted to tell him if it's this bad for you leave.
This was the best ice cream experience of my life, a free soft ice cream cone! Since 2020, DQ has been postponing this free ice cream day due to the pandemic.And I just found out that DQ, my favorite fast food restaurant is planning to have this free ice cream day.I brought my fiance and her daughter to 3, yes THEEE different DQs and we all got free ice cream cones with such friendly smiles when there wasn't any customers as Dallas was experiencing severe storm.We all appreciated the great service and big smiles of DQ employees, and enjoyed tasting of free ice cream cones at 3 different locations!We are looking forward to make a round next year, but we are about to visit our local DQ for more ice cream cones!
Top thirds topping, bottom 2/3rd = soft serve. Nothing new, always been this way. There’s other custard places in town that have mixing throughout. So if all you are after is a frozen treat, take this into consideration.
If I could put 0 stars I would! The lady at the drive Thur was extremely rude !!! Their was 3 cars In front of me and when I got to order she said she wasn’t taking any orders! She was yelling and said either wait or go somewhere else! I understand they might be short handed but definitely no way to treat a customer!
Staff was very friendly and dining room was open. Chicken strips were great ?
A burger, fries and a medium vanilla milkshake, and you've got it made!We went through drive thru, lady at the window kept flipping each item completely upside down (Including the shakes!) when handing things out the window.4 Stars overall.
Staff needs customer service and food quality training. I just left the drive thru window completely unsatisfied and attempted to call the location but got no answer, so here we are. I had been craving the chicken strip basket so I stopped at this DQ for lunch. When I got to the window, a young Caucasian male took my payment. When handing me back my card, I asked if I could please have Buffalo sauce. He gave me a blank stare like I was dumb, didn’t say anything and closed the window. After a minute he comes back and says loudly “imma need 59 cents”…He was my first problem I encountered. I’ve worked in good service before and his attitude, tone, and choice of words is completely unacceptable! I understand we all have bad days but to talk to someone in that manner is not okay. I had no problem paying for my sauce, but “that will be 59 cents” would’ve been more acceptable and I would’ve been more receptive to someone speaking to me with some sense and respect. My second problem was the delivery of my food. I was given a box with no napkins, no silverware, not even a bag. My third problem was the quality of my food. I had maybe 10 fries total in my box, and my bread was indeed stale and cold. Completely unacceptable! This location should truly be ashamed of the quality of service and food that they are serving paying customers. There’s not one excuse that could justify my terrible experience.
I went to Dairy Queen to purchase a ice cream birthday cake. I was thrilled to get the large one oreo which looked spectular. But, not only a beauty but delicious! The cake was a huge success for my granddaughter and family! I do think all should try this for any special occasion!
I love DQ. The service hasn't been great the last few times I've been there but they got the order ready fast and the food was what I expected, just don't expect a smile at the drive thru.