Great food (though portion sizes used to be better when they first opened)Staff not as friendly, very slow in getting through line.Timeliness very slow no matter time of day.Hoping they can fix the kinks in food prep/ordering and get a somewhat faster service line going.
This is my first visit to this brand. I really like the simplicity of the menu.I ordered the Lemon Chicken Bowl. The young lady who prepared my food was literally throwing food around. She half missed the bowl with the red pepper hummus and crazy feta, dropping the dips on the serving line. They were out of the fire-roasted corn and the Persian cucumbers so it was replaced with the roasted eggplant. Again, half made it unto the bowl and the other half was on the serving line.Even though the bowl was sloppy with dips on the side of the bowl, the food tasted so good. I loved it. I will definitely revisi, hopefully for a better experience.
Love this place for quick, healthy, delicious food! Build your own pita/bowl - lots of flavor, something new each time, great serving sizes (always something to take home), savory sauces, clean restaurant, helpful smiles.Shannon is the manager and she is always so lovely to see. She makes it easy to eat her regularly knowing we will be created with a smile, a quick and meaningful conversation, and an exchange of gratitude. We love CAVA!
Food is always awesome! The reason for the 2 star review is because their lentil bowl which is one of their vegan options cannot be ordered online for some reason. Additionally after multiple phone calls to the location to help resolve the issue and help me place the order I have to this day never once had anyone answer the phone. Someone needs to look into your online ordering and I believe more customer service training is needed due to the fact that answering the phones at their locations does not seem to be a high priority
Fantastic food. A bit pricey but the portions are generous.Be careful during the lunchtime rush - the line can be long. On one hand it's a good sign, on the other, it took 15 minutes to get to the front of the line to order. Lunchtime minutes are precious, am I right?
Ordered 3 bowls online and picked them up - they were less than 1/3 full so after spending $38 everyone is still hungry. The restaurant is scrimping on portions and screwing over people that order online. This is the 2nd time this has happened in 2 weeks. Tried calling but no one picks up the phone. Total rip-off - stay away
Clean, quick, tasty, healthy and most of all DELICIOUS!! I eat here almost once per week and enjoy it so much. Nice fruit drinks as well. All good and highly recommended you try it. Only complaint is that they don't accept cash and only take cards. We must keep cash alive for freedom purposes.
Cava's food? 5/5 when what I order ends up in the bowl in a reasonable amount of time.This location's service, accuracy, and overall experience? 0/5 if I could. I've run out of second chances having patronized this location double digit occurrences since it opened. Let me share with you just two of my visits in the hopes that someone who cares enough to correct the mistakes is listening over there. I won't be back, but hopefully this will improve the service for any brave souls who enter.About my 3rd or 4th time to this location after dining in I decide to take the leap and put in a carryout order before leaving the house. I'm about 6 miles, 15 minutes away which is more than enough time to expedite an order, or so I thought. I arrive to find the pickup shelf bare and there's two couples in line just starting to order. Keenly aware that something is already amiss I position myself close enough to understand what is being ordered and served before the order I've placed 15 minutes ago. Two of the four patrons order falafel on their bowls. Further aware of past visits where this location mysteriously "runs out" of falafel I prepare myself for the phantom falafel-less failure I'm about to experience. After the four patrons check out I enquire about my order, "Oh, we're out of falafel, it'll be 15 minutes." I'm sorry, what the actual falafel?! How can you:1. Not start making an order from 15 minutes ago prior to patrons who are in line 15 minutes later.2. Not anticipate low stock levels of protein and start the lengthly process to replenish that stock and keep your business moving (not the first time)3. Serve the protein to patrons who were ordering 15 minutes laterNo apology, no acknowledgement of the mistake, just, "it'll be 15 minutes."My most recent visit was again a carryout order. Fool me once... and all that. Anyways, I arrive and my order is miraculously on the shelf. Amazing! Wonderful! They've turned it around! Aaaaaand then I get home. I ordered two bowls with a multitude of toppings on each. I guess that was too much to be expected as one bowl is perfect and the other bowl is missing all the toppings selected, minus the Persian cucumbers and pickled onions. Read the order. Put the order in the bowl. Too difficult I guess. They can't have run out of these ingredients as they were present in bowl A, missing from bowl B. There's an entire food logistics system in place, fridges with the next tub of whatever topping, at the ready. The staff simply does not care about the customer experience or end product. Even if I cared to check my order before leaving I shouldn't need to audit my order before leaving or stand in line to audit employee competency. Getting food shouldn't be frustrating.In the end the formula is simple. You, Cava, exist to make a profit by serving customers. If you don't have customers...By comparison the Legacy West location has been 10/10, zero mistakes, friendly staff, time and time again. If I have a craving for Cava, I'll drive there in the future and gladly speak with my wallet albeit with less frequency due to the distance.
So delicious! If you are looking for a healthy, delicious and fast place to eat, try CAVA. The staff is very helpful if you have questions about all the grain, veggie, protein and sauce options. I tried the mixed rice and veggie base with chicken and lots of veggies on top. It was so flavorful and satisfying! I ate half for lunch and saved the rest for later. It is well worth the price for freshness, flavor, and overall satisfaction.
Food is really good BUT the customer service is not good at all. I've gone twice to the new location in Frisco. Two different staff and both were not welcoming or helpful. They don't say hi when you come in, and the first time I went I was made to feel like I was dumb because I was trying to figure out the concept. I will go one more time because the food is good, but I don't support businesses with bad customer service no matter how good the food is.