Waited 30 mins for our server, had to flag someone down to take our order. Didnât receive ordered drinks, I had to go up to the bar to get them myself ( after waiting 45 mins). The water glasses were broke and leaked all over the table! Our order wasnât placed and after 1 hour, finally someone submitted! This is the second bad experience we have had! Itâs so sad because the food is good, the manager & service are terrible.
Pizza ð is the best in Frisco.
First time trying this place and I think the food was very good. I had the La Flama Blanca pizza. It was fresh and flavorful. The cheesy garlic bread was good as well. I did try the spinach dip and that wasn't my favorite but overall not bad. The service was not the fastest. It took a while to get 2 drinks that were ordered. Hopefully that's not the norm and just a one off type of day.
The food was ok but the service was sub-par the waitress was stretched thin and running all over the place trying to help multiple Tables all at once. They need more servers and the managers could have assisted more this evening!
The waiter was incognito for 99% of the time. He never checked in on us or came by to refill drinks. I walked up to the bar to get water refills for our table. We had to ask the pizza chef for a side of ranch grafter waiting 15 minutes for our waiter to bring it. We love the service and food at the other locations, but this was very disappointingâ¦. We wonât be back to this location!
One of our favorite places to eat when we are in Dallas. We love their pizza and nugs that are made with house made mozzarella. We also ordered Chicken fettuccine and it was probably the best ever eaten. Their noodles are house made as well. My only complaint is our waitress wasnât the best. We had to ask for refills on our drinks.
New waiter. Forgot to bring one of our party's beer and forgot to turn in my order for my pizza. He had a supervisor with him, so I could not understand why these mistakes were made.
Absolutely fabulous pizza! I have the Paulie Gee which had hot sopresatta, calibrese pepper, carmelized onions, and hot honey on it with house made fresh mozzarella!!!! One of the top 3 pizzas I've ever had in my life PERIOD. My wife had the procuitto and arugula pizza which she loved and we split a house salad which was also delicious.
Ordered a pizza and had it delivered. The entirety of the crust & sections of the top were completely burnt. This pizza reeked of burnt charcoal. I called the store. They offered to make another one if I wanted to pick it up. The purpose of having it delivered was to not have to pick up a pizza. I also spoke with the regional manager who was visiting the location when I called. He took my email address and said he would send me coupons or something, but that still hasn’t happened.Needless to say, this pizza was completely inedible (unless one might enjoy licking a dirty astray). This pizza should have never gone out to a customer in the first place. Quality control and basic care/concern for customers is clearly non existent here. Congratulations, Cane Rosso, you took my money and got over on me this time. I will never eat here again & encourage others to avoid your place as well.*Edit: the GM and corporate hospitality director both reached out after the review was posted to apologize and make the issue right. I was told that the restaurant chalked it up as a teachable moment & they were kind enough to send me a gift card. I appreciate their concern and will give this location & brand another shot.
Cane Russell is an upscale casual mostly pizza restaurant in a trendy part of the growing Frisco area around the cowboys practice center.We had some excellent calamari there as an appetizer. It was lightly breaded, crisp and fried perfectly accompanying by a slightly sweet and spicy marinara sauce made with San Marzano tomatoes. The calamari alone would be worth a trip.The pizza is some individual pies made in a wood fired grill, in a true Neapolitan style. I personally find this style of pizza a little bland but fans of the classic margarita will probably be very happy with the offering here.The service was respectable from what you would expect in an upscale casual eatery. Overall I would say this is an okay to slightly above average pizza experience.