I placed my order online. It was ready when I got there. There was a couple in line and the area where my order should have been was empty. I could see my order but there was no one at the registers to help. Finally after about 4 minutes a man comes to wait on the couple. They were obviously not in any hurry, the register didn't have enough change so they had to go get change then the woman wanted to place a separate order all while I'm waiting. Than a lady employee comes from the back and locks the door. After the lady places her order the man at the cash register leaves the register to go lock the other door. Finally I get to tell him that I had an online order, he begins explaining to the couple behind me that just walked in that they are closing because he had been there since 4 in the morning and he only had 3 employees because no one showed up, but he would take their order. Finally Finally I get to tell him I had an online order, he points to the order( the only order for online and wasn't in the online order area) he's looking at me like I'm supposed to know that was my order than asks me it's one item right??At this point I just say yes and leave. Thank goodness it was the right stuff. What should have taken all of about maybe 5 minutes took at least 15. I'm sorry your employees didn't show up but if you would put the online orders in the pickup area I could have picked it up and never had to wait.
Taco Cabana. The Sunday morning go to bribe breakfast for hungover restaurant employees. Gotta love what a couple of breakfast taco boxes does for moral! I actually (hehe) stepped outside of the box this evening and had a Cabana bowl for dinner. I wanted something no-nonsense and simple to eat. The quality was good, flavors were on point, and it was the perfect portion. Most importantly, the tortilla bowl it came in was fresh, tender, and crispy-not stale or over cooked.
I have eaten at this particular Taco Cabana for 15 years plus. I have always been satisfied with the meals I have ordered until last week and then again last night. Last week I ordered bean and cheese tacos.They had less than 2 tablespoons of beans and a few sprinkles of cheese. Last night, I thought I'd try enchiladas because the tacos were a dissapointment. I first tried ordering the new Blanco Queso enchiladas (big advertisment in the drive thru) I was told they didn't have Blanco Queso. I ordered a cheese enchilada plate. The enchilada was flat, hard and tasteless. The amount of queso sauce was minisquel and the rice was hard from being undercooked. Very disappointing.
Food was ok, we where just out getting something different. The customer service was good as well. The restaurant was clean so that was the bright side of all this.
30 minute wait for two orders nachos and enchiladas,they let my nachos sit for 20 mins until the other order was ready. And they were out of everything.Then get the order and it was wrong customer service was poor it was just a horrible experience if I could give you zero stars I would!!
Most of the burritos had a good flavor. None of them were very warm at all. I had 1 at room temperature and it was the warmest. The chorizo and beef taco was so greasy that i just left it on the table. Didn’t even try it. The chips were stale. Its 24 degrees outside and I think its warmer than the inside. So pathetic for such a slow morning.
Excellent Food had awesome experience great customer service and professionalism. Highly recommended
I’ve been going to this location for many years. I’ve always been happy with the service and food. The staff has always been very friendly, fast & accurate with my order. Recently however there’s a new girl who works the drive through that is none of the above. She’s rude, slow & always gets my order wrong. She never says thank you or apologizes when makes a mistake with my order or when charging me wrong. She just opens the window , shoves the food at me & slams it shut…HARD! She does this because she’s mad I made her correct the order. It’s getting to the point that I don’t want to go to this location anymore & risk the chance that she’s working that day. It’s that bad! I’m not normally a complaining person but enough is enough. Something needs to be done about her before you lose even more customers.
Still fresh and delicious! A much better choice than Taco Bell.The food here is not heavy or greasy!Taco Cabana is one of my favorite places fast food tacos!!
Nisha has exceptional customer service skills, she was very helpful and friendly when helping discuss popular menu items for me and made sure she was prompt as people pull in to the window! I will continue to come back to this amazing location. Thank you Nisha for a wonderful drive thru experience!