ZERO stars. I should have checked the reviews, because clearly this is common and doesn't look like any effort to make a change is happeningfor this location. We ordered take out this evening. Got my favorite chicken lettuce wraps and spring rolls. Both were absolutely disgusting! The wraps had undercooked chicken and TONS of chewy mushrooms. Neither tasted right and after 2 bites (having to spit one out), I threw it away. I guarantee I would be sick if I had tried one more bite. So disappointing.
We have eaten here 2 times within the last month, both times got home and had diarrhea. Something is not right, either not clean conditions in the cooking area, food not fresh,etc. we will not be back. Read several comments on google, all the comments were that they experienced diarrhea.
Zero Stars - Where to begin..Well for starters i have yet to get a pickup order that is assembled and cooked correctly. Ordered eggrolls? Not in the bag! Wontons, burnt and inedible. The crab is dried out and stringy and there's no cream cheese in it. Don't bother ordering Gluten Free- it won't be. My wife has an extreme gluten allergy, and she had a BAD reaction.Order extra sauce. I got a pint container with 1-2 tablespoons. I asked for more and what they delivered was NOT edible and tasted metallic.Lets move to the staff. I asked the Expo girl if my order was right and without making eye-contact she yells Yes just take it. (doesn't ask my name to make sure i match the order) I then check the order myself and ask the guy where my other order components are. "uh i dunno" then turns away to take another order. I grab his attention again and notice he's earing Airpods... THEY"RE ALL WEARING AIRPODS -The Cashier, Expo, Cooks, - EVEN THE MANAGER!!!! (bald guy). I asked for a refund of my order and they declined (we're too busy to do that please just take your food and go) we get home - Honey seared Chicken- OverFried and Dry, Sw&Sr Chicken? Dry (and on rice instead of fried rice) GF kung pow Shrimp - not GF and wrong side (ergo Sick Wife) Missing Egggrolls, Missing Sauce. and only 1 Fortune cookie in the bag,.HELLO? Corporate? SHUT IT DOWN! Seriously. The manager was running the Wok in the kitchen with ungloved hands while touching his earphone. Also No masks being worn in the kitchen, in case that matters to anyone.At this point its basic public endangerment and Criminal Negligence to operate Food Service this poorly.Update:Went back to get a refund - was told I would be refunded in 5-7daysThat was a month ago. No money was refunded. Over $120 in food.Was told that the District manager Caesar R. would be calling me to get more information. Never happened.Reached out to the contact form on the website as the company response below suggested- also a month ago. They have yet to respond.I Give up on PeiWei. At this point they know they are a terrible organization and clearly no longer care.
I used to love PeiWei but over the last few years have barely gone because quality has continuously gone down. This location/experience sealed the deal…I won’t be returning.The tables were filthy - sticky and had left over sauces stuck on them. It was just as they opened and was basically empty…so it wasn’t because of a busy time. My husband and I got two different dishes and they basically tasted the same. The chicken was a little weird…chewy almost. The kid that brought it to us was in dirty clothes covered with flower and sauce, untucked shirt…I get it’s not fine dining but at least look somewhat put together. I barely ate my food I was just grossed out. I don’t recommend.
Horrible. Flavorless. Cold. Noodles stuck together in clumps - no seasoning. Chicken dry and tough- no flavor. Beef was only spicy with zero flavor. Got a refund for everything.
Absolutely horrible...the food was nasty. Breading on the sweet and sour chicken was like rock and tasted stale...leftover from another mealtime. Then they called because they saw the review and said come to the location they would make it up to us. The guy on the phone said I will call you when to come. No one ever called..but just as well. Why would I want to eat there again. The service sucked anyhow. We have never went back and never will.
Terrible! Chef licking his finger cooking food, got my egg rolls and the chicken inside was pink (raw). Will not be coming back here.
The employees are awesome definitely very nice but as far as the food goes I feel like it is subpar compared to other places I could have spent my money on The price in which I paid was a little on the expensive side I guess for two people but God being said my spring rolls were kind of burnt and falling apart and you can see the imprint of the fry basket on the egg rolls with that being said I don't think I'll be back but probably if I ever get in the mood for Asian food I'll probably just stick with ? express
First time i ever had Pei Wei. Staff are nice, friendly and fast to get my order done. Store is clean and well kept. The only thing is i feel like its a little too expensive for such a small amount of food. Gotta give them a try again soon.
I placed my order online for curbside pick up. I went to pick it up and followed the directions to text my name and space. I waited for over 10 minutes before having to go in and pick up the order. Apparently my order was just sitting inside. Three other people had to do the same thing. VERY poor service. I asked why they weren't bringing out orders and got the response that they were busy. I spoke to the person in charge and was told there was nothing they could do. Not the kind of customer service I would expect. If you are not going to bring out the food, they should not have the curbside signs in the parking lot. Food was cold when I got home to eat. No telling how long it was just sitting inside.