I came to El Pollo Loco to get my free birthday meal, but the manager acted like she did not know about it. I wanted to get my free chips and guacamole but learned the you can not redeem two rewards in the same order. Not until I found the verbiage on the app that says that indeed you get a free meal on your birthday, the manager stated that she would prepare one to take home. I hope my experience serves you well.
I absolutely love this place! I always eat here when I’m in a hurry because they get my food out to me fast. The Grande avocado chicken bowl is my favorite. Of course I accidentally forgot my card!! and the drive thru lady gave me the food anyways and she was so sweet!! ?
Went there with my family today, and was thoroughly unimpressed. It was our first time there, so we asked some recommendation questions, and the employee was definitely more interested in listening to his headphones than helping us. "I work here-it's all the same to me" was his answer to our question.Fast forward to getting the food. I tried the Birria tacos. There was hardly any meat in them, and the rest of our order did not look much better. Worse, most of the tables were dirty, and even the trays used to serve our food were obviously not clean. Definitely not planning to return.
I’m such a picky eater, never really having a real appetite. This was my first time visiting this location. Their service was excellent and they were so friendly!!!!Our food was ready when we pulled around to the window.And the food was hot and fresh!!Thank you so much!!!!!
Food is fresh and healthy ingredients! I really enjoyed the quality of the food. The service is also quick and helpful. I would definitely go back again.
I stopped in to grab a Taquito salad, and I had such an awesome experience with the manager Billy and Aaron. They had such upbeat attitudes and were so courteous. There was an issue with the register, but I didn’t mind the wait because they were so upbeat! Good energy goes a long way! Thank you
1st time. Was looking for nachos. The prices don't match the online menu which was odd. I still ordered . Chicken nachos were decent but a little much for a smaller sized bowl so some of the chips were soggy due to how heavy it was on top. Also ordered the 3pc combo, chicken was ok but the skin was over cooked. The corn is good, rice was ok, service was not. I dont really understand the tortilla & chips on the side with the combo thing. The lady wasn't pleasant on the prompter but did address me politely at the window. The salsa's are bland
This is literally the best fast food restaurant I’ve ever been to. The staff is very friendly and professional and there’s just no comparison. Definitely alliance town center’s best spot
The chicken is wonderful and the staff is great. Thanks to Allie for always going above and beyond for me. Keep up the good work guys.
We love us some El Pollo Loco!! Great staff, they are always taking great care of us, and the chicken nachos are the best!! Big Thank you to Allie and the team for always taking care of us!!