This review will cover two visits to this store, and a third to another location in Plano. In March 2021, I convinced my family to go with me to Buffalo Wild Wings for a shared birthday celebration. The food was fine, but the atmosphere was a disaster. One of the booths next to our table had literally collapsed, and the hostess muttered audibly to anyone she passed by that the store should be closed. This, in combination with the elimination of the trivia games, certainly dampened our enthusiasm for visiting Buffalo Wild Wings - notwithstanding that one of our party suffered from mild food poisoning the next day.Fast forward to Thursday, April 14th. At 8 pm, I managed to convince my sibling to join me for a quick meal and a drink to wind down the week. She expressed reservation at my choice of Buffalo Wild Wings, but went along for the ride. The parking lot wasn't full or empty, and the hostess greeted us a few minutes after arrival and quickly ushered us over to a high table. There we sat for 20 minutes as wait staff milled about attending to other customers, including three parties that arrived and were seated after us. The final straw was broken when a party arrived and as they were settling into their chairs had their drink orders taken by a waitress.No staff checked to ask what was wrong which left me with the impression that this is normal for this location. If you do end up going, I hope that you have a better experience than we did. Three times we have had incredibly disappointing service at Buffalo Wild Wings. Once before the pandemic, and twice since. I think we are done with them.Also, leaving a note to fill out a form seems like you are responding to guests' concerns, but you're not really.
I recently went to this location and ordered the Buffalo Ranch Chicken Sandwich, no tomatoes.First of all the wait for the food was ridiculous and when it did come out, they gave me my BUFFALO RANCH chicken sandwich, with NO ranch or Buffalo sauce, or pickles that were supposed to come on it originally anyway, literally says it on the menu. Just fried chicken, bun, and lettuce. The only thing they did get right was the no tomatoes. Lol.I had to ask for the sauces and toppings to essentially build my own sandwich, which took another 5 minutes to get that stuff out to the table.Just an overall bad experience at this location. Would not recommend.2 stars solely for good cold beers on tap
Nicely remodeled. Upstairs dining still not open. Bar has more selection and taps than previously, nut the location still seems understaffed whenever I come here. Food is great, love the fried pickles with marinara and some sweet wings.
Great evening with our server Britney. She was the only server and she was very attentive & polite. Her and the bartender we're rocking out quick yummy food & cold beer before the big freeze came in. Thanks for staying open.
Food was pretty good but when it came time to pay I gave our server a gift card. He ended up scratching out the pin somehow. I had to pay cash. I was kinda blown away by it all. In hindsight, he should have honored the amount or given a discount or something.
The food was ok....its my youngest daughter's favorite place to eat and it was her birthday. They don't even do anything for birthdays ?. My daughter loves it but I wouldn't pick it due to the price for what you get.
Great service, as always, from our waitress Nicole!
?♂️ what a shame I took two of my coworkers to eat over there and I was shocked after I received my order can I believe this, my wings came with feathers and that grossed me out really bad and trust me I’m not picky, I called bartender because at that time she was close to me and she wasn’t even my waiter, I asked her if she was a customer you will eat this? And her answer was yeah I will I just take the feathers off, that answer made me furious, My waiter she was very nice and she was pregnant and ask her the same question and she say no absolutely not very sorry,but it was too late, anywayI stop eating and left what a shame, I lose my appetite for the rest of the day never coming back to this place too bad because I love hot wings.
?♂️ what a shame I took two of my coworkers to eat over there and I was shocked after I received my order can I believe this, my wings came with feathers and that grossed me out really bad and trust me I’m not picky, I called bartender because at that time she was close to me and she wasn’t even my waiter, I asked her if she was a customer you will eat this? And her answer was yeah I will I just take the feathers off, that answer made me furious, My waiter she was very nice and she was pregnant and ask her the same question and she say no absolutely not very sorry,but it was too late, anywayI stop eating and left what a shame, I lose my appetite for the rest of the day never coming back to this place too bad because I love hot wings.
I'm honestly not a fan of the new look but their food is great. My mom tried it for the first time and loved it. I've pretty much tied everything except their burgers which I'll probably try soon. Great spot to eat for sports fans for sure.