I have been in the hospitality industry for 20 years, and I have never experienced management like this personally. There at least 5 different signs from management when you walk in about public restrooms, not wasting bags, out of stock items, not leaning on counters. It seems management has issues and is trying really hard to control the customer and costs. It comes off as very unwelcoming. For all the signs telling you what you can and can't do when we arrived at the counter and turned in our orders, half of what we ordered was out and we had to make changes. The man behind the counter is the management, and he is aggressive. We had a kid with us and he had not circled chips for his meal because he thought they were included, after clearing this up with the manager at the register, which should not be a big deal one of the chips was still left off the order. Our kid was then called out for taking chips we hadn't paid for, even though we were trying to explain that's what we said and were happy to pay for them. I get it supplies and help are hard to find, but you're running off your customers. We just moved to the area and dispite frequenting our previous location regularly, we will never be back to this location. I rarely write reviews, being in the industry I always think there's another side we don't know but a week later I'm still floored by how inhospitable this place was. The food was mediocre at best to the tune of $50 for four people, but I really wish I had listened to my hospitality gut and walked out.
When you first arrive there is a sign telling you “No restrooms to the public at all!” Which is rude but whatever then they have signs that say do not write on bags or waste them. There is three lined up and it looks so unprofessional. I didn’t even try the food I just walked out I’m not going to support a place that yells at it’s customers twice before even ordering. Get new “management”. Won’t be back
Drove 20 minutes to this location and first thing you see is a sign that says no public restroom at all. I go Inside and the lady who was working never spoke. We asked if they still had a certain sandwich and were told no corporate took it off the menu. They have signs that say not to waste bags because they are low and not to mess up on them. Very unprofessional and will not be back. Will also be telling my grandmother who visits to not return to this location
Vegetarian friendly. The avacado sub with pesto is my favorite. There was a food stand at Scarborough Faire that used to sell a very similar vegetable sandwich.
It's really good food. But the service is terrible. Always an online order is late. The last order was confused with another customer. Forgot to give the drink. My comments were screaming back. The drink was thrown in the bag. I'm not going to this cafe anymore. The owner of the café should smile to the customers, not to scream. That's why he's always empty.
Really recommend you drive further to another location. The guy at the register (I’m assuming the owner bc he’s ALWAYS there) is so incredibly rude and dismissive.
Need to learn customer service skills. And how to answer the phone and great customers. Bad service
They only had one young lady by herself. I witness her make 14 Sandwiches while I was there. She was literally running back and forth. It was incredibly to watch her handle everything and she did not miss a beat. Got all orders out and the quality of the food and her service was amazing!! I wish I had employees with such great work ethic, zeal, and great customer service skills.Who ever is the owner needs to acknowledge this young lady, They have no clue the gem that they have. I did not get her name but she was working around 7 pm on 10 September 2021.
Food was good. After ordering and paying for a large soda, I then saw it was PepsiCola products. I would have at least made it a small, had I known that.
Which-Wich remains my favorite sandwich shop. The Grinder is so tasty.