It’s 6/3/22 at 8:50pm the staff closed the store prior to the close time and are playing around and literally joking at the fact that I’m trying to get a coffee. And throwing peace signs and laughing. A black girl with cornrows (rainbow colored) and two Indian guys— tall chubby one and a short medium one. It’s really unprofessional and lacks class. Wouldn’t recommend going to this facility . Hope that they are written up
Good place to grab a coffee. Just hit or miss when they have the dinning area open. Early morning sometime it’s been drive through only and the line gets long. I do mobile orders so it would be nice to just grab and go when there is a long line in the drive through. Afternoon sometimes also but I think it mainly to keep the school kids out.
The first thing I noticed was that there were no name tags for the ice cream on display. When I asked what kind of ice cream the response I received was, "I'm not sure." Asked for a banana split, no bananas. Asked for the frozen yogurt and added the hot fudge, I was told there was no fudge. I left and went to Brawms and received first class service in a well run shop and walked out with a banana split. Next time, I will drive the extra mile to get quality.
Staff is not very welcoming and my online order was incorrect. I ordered a Match latte with Oatmilk which includes an extra charge. They were out and I did not receive a credit on the upcharge. I had to settle for regular milk. We had to return Saturday for the correct donuts but still didn't receive a credit
I visited this location twice, last Monday and the Monday before. I received my food cold and hard. Not fresh at all! So confused because it was 6:40AM. I was so disappointed and sent my food back just to get lied to about fresh, hot food. Got the same thing. I WON'T BE BACK!
The place was full of chaos I ordered two scoops of ice cream in a cup. And a small smoothie . The smoothie was not blended correctly . The cup was overfilled so it made a mess in the car was very chunky with ice cubes.. The lady that seemed to be in charge was shouting announcements out that the other workers somehow messed up by giving out some sort of coffee shots . She told them all very loudly in front of other customers and all . She told them that they better find a way to pay ten dollars out of tips . She was very rude loud and obnoxious . My girlfriend became overwhelmed and had to go to the car . Meanwhile I stood around for a good ten minutes before I was able to pay and exit the place . It was a horrible experience . What should have been a nice day for ice cream was ruined by an established restaurant that's not being correctly established .
Good selection of doughnuts. Got coffee with my doughnut for a change and it wasn't as good as I remember. Also my family of four did a doughnut taste test and everyone agrees that Shipley's doughnuts were better.
First time visiting Texas going on a road trip to El Paso, so I stop by at this location. Okay first off let me explain I am from NY and I like my protein. I ordered a double protein and cheese on a plain bagel. They Didn’t tell me they don’t have one of the proteins at the drive thru mic so at the window they repeated my order and I said no I want this and they gave me an attitude and looked at me weird because I asked for double protein. Okay and!! Just make it the way I asked is that so hard? (I didn’t say that because I have manners). Then my friend who last minute ordered a drink which okay it’s his fault but still he said it politely if they didn’t mind can they make it. So now another employee starts freaking out because it was ordered at the window. Then the lady at the window started to tell us that it’s the time of the day where it’s busy and a lot of things happening so this is why you order it at the mic -_- okay that’s not something you tell your customers. Overall not a fan of the customer service here.
Absolutely love this place! The croissants are delicious, highly recommend for the breakfast sandwiches. Love the variety of coffees & teas. We always order through Uber Eats and the togo packaging is always nicely done.
The ladies here are always so nice when I come and make the coffee perfect! Decided to try a different location this morning (NEVER AGAIN ?) and they got my coffee order wrong 2x (2large caramel iced coffees w/cream and sugar, easy ice) so I came here seeing if they could just add what was missing and they gave me while new coffees and apologized for the other locations mistakes. Thank you Kayla