Placed a door dash order with them. A very rude man called me and said what I ordered “wasn’t worth it to them” and that they wouldn’t be sending my order. Um why is it on your menu then?? Why are you on door dash then??? Horrible customer service. Don’t go here.
We love Baskin-Robbins and take the grandkids there when they are in town.
I received a $25 giftcard from one of my atudenta because he knows how much I love ice cream. Choose my flavors and even grabbed a half gallon of ice cream to take home. When I got to the register to pay, the cashier refused to take my giftcard. His reasoning “we don’t seek giftcards here anymore, so we aren’t able to take them”. The back of our giftcard clearly states, “good at ANY baskin robbins location.” Poor customer service overall!
Was not pleased by young teenager girl without a mask serving ice cream, requiring her to get her face level with to inside the ice cream freezers. Declined to have her serve us - apparently it is store policy to have masks optional for servers. Last visit for us til Covid is gone.
I love ice cream, so I will never complain about ice cream.
Manager, your employees don't open the doors at 9.45pm. If you close at 10, it should stay open til 10pm. It takes about three minutes to scoop ice cream. Update: at 9:50, they turned down a man and his elementary school daughter too, while they were just mopping and staring at us from inside. Ridiculous.
The worst bad costumer service I ask for pineapple and as u can see she dump a whole lot.. plus she dropped the banana split and I just picked it up and put some more whipped cream instead of re doing it... really bad experience there
Extremely delicious, very nice place good customer service, a variety of ice cream cakes for any ocassion and the famous mangonada.? It has a handicap parking at the very entrance.
The two girls working tonight were great, the boy, not so much. He was wearing NO mask whatsoever and all over the products, serving people, etc. Very scary. Left, and went to the Southlake location, which was very clean and all employees were masked.
Employee there didn't seem like she want it to be there, my milkshakes were watery and not completely filled to the top.