Worst experience I had with the staff being rude about not having my order ready and never apologized for being late about it. I ordered through the app and it gave me the time it was suppose to be ready but once I showed up the staff said they haven’t got to it yet and once I waited for an extra 15 minutes the lady was completely rude about giving me my pizza. I’ve never seen so much rude staff before in my life this place has gone downhill since they opened.
This place is not what it used to be. No friendly welcome, I just stood there waiting for someone to attend to me at the counter. There was nowhere clean to sit. I had to wipe down my own chairs and table. The staff they had there didn’t care at all. They need a more mature and responsible manager to actually run the place I don’t know where he or she was. The drink fountains were empty, trash was full and again, no clean tables. Such a disappointment as this Pieology is the location closest to me. We were there 6/24/22
I love creating my own pizza with great ingredients. It's extremely cold in there which makes it uncomfortable to eat so I either rush through my food or eat in my car.
Great environment, friendly employees & delicious pizza. I highly recommend this Pieology Pizzeria thank you!
Great environment, friendly employees & delicious pizza. I highly recommend this Pieology Pizzeria thank you!
ordered online and went to pick it up, cashier looked at me sideways as if she was being bothered and all that was said was "yes?" so I told her online order pick up and she didn't say anything looked for the order and started making it while I was standing there...this is by far the worst customer service I have ever seen not one apology or anything...the manager needs to speak with employees asap
very slow service, even with no people eating or line. People on the line doing nothing, looking confused.
Delicious pizza
We went on a Sunday evening and it took us 1 hour to get 2 pizzas. The staff was all over the place and not organized at all. The Manager was nowhere to be seen and was never in the front to support the staff. It seemed that they were overwhelmed with the online orders and just forgot about the people that were in the restaurant. The staff however was very hardworking.
I LOVE pizza and HATE to review a pizza place with just one star but today was the last straw! The pizza is typically good if it's not burnt. The service on the other hand needs MAJOR work. Today I placed an online order at 1:51pm and didn't get my two pizzas until 2:56 pm! I showed up to pick up my order and it was nowhere to be found even though they claim that they made them. I asked for a refund but they said a manager would have to call me back in order to get one. I decided to wait for fresh pizzas instead since they said the wait would be about 5 mins, which of course is an unreasonable wait because they take at least 10 mins to prep and cook but ok. I waited over 30 mins to finally get my pizzas even though the place wasn't busy.This isn't the first time I show up to pick up an online order and it isn't ready. A few months ago I placed an order for 6 pizzas, when I get there they only had 2 ready. I asked for a refund since it was dinner time and our family was pretty hungry at that point. They asked if I wanted to keep/purchase the 2 they had ready. I declined because 2 pizzas was not enough to feed 6 people and I wasn't going for appetizers. That day a manager was on site and after a short wait I was refunded back to my card.I tried to give them a second chance today because like I said I really love pizza. But today was the last time I go to that location. They take the convenience of online ordering and turn it into a horrible experience!