I started going to El Paso in 2003, then annually until 2017. We brought groups of up to 40 or more here (with reservations) and the service was always top notch! Dave Ogle is such a nice guy and his team is easy to work with (groups). It’s been a few years and I truly miss this place for great food and service. ((David, I miss YOU, too. You’re a good man)).
The food was excellent!! Our ribeye steaks were perfectly cooked and seasoned!! The coleslaw and beans were delicious!! Our server was very attentive!! My friend and I had a wonderful dinner!!I really like the flowers painted on the windows and that they set up a hummingbird feeder by the window. Beautiful Hummingbirds kept coming to feed!! So awesome!!
Returned on 3-18-22. Had another great dining experience. Food and service was very good again. All l can say is that the staff here aims to please its customers! :-)I had not been to this location of Great American since the George Dieter location was established. The food and service was pretty good. My Compa and I came because we had a yankering for Chicken Fried Steak. When I looked at tbe online menus of both locations I was surprised that the prices were significantly different-- with this location being less expensive. Also, we discovered that they also offer a section of the menu for "Senior Portions"-- at a much lower cost. Well, that's what we ordered! I guess I'll will be a patron of this Great American Steakhouse from now on! :-)
This place is 3 stars, what makes it 4 is the taste of the foods it's great.Management forces the servers do the socialist/communist share tips policy. So you will have one working their butt off, one doing a 1/2 job and two doing nothing.The food still tastes great but the sandwich bread itself is no longer toasted. So if you order the brisket sandwich sloppy-joe style, everything breaks apart... unless you ask them to toast the bread both inside and out, and then sometimes they still don't toast the bread.The dinner platters are still the same great quality.Service is quick and the restrooms have always been clean and stocked... well the men's restroom always has. Plus, everyone always has a smile at the beginning of the experience.Just remember, that high tip you are giving that one server who is giving great service is having to be split with all the other servers who do nothing.
This restaurant is located at the east side of town. They serve both steak and burger, so you can come here if you crave either one. The selection of burgers is quite good. The burger itself was tasteful. Each burger comes with steak fries. If you want to substitute the steak fries for something else, it comes at extra cost. The service was good and attentive. The downside was the seating arrangement, if you put two tables together they should have the same height. A 2 or 3 inch difference makes it uncomfortable for the group. But still, it a good place to have a burger.
Great American Steakburger has always been a place for my family. We've gone occasionally since I was a little girl. I have never had a problem with the service. Food is always tastful and hits the spot every time.
Food was cold and without flavor. I had to ask for seasoning to add on to my tampiqueña steak.
This restaurant is good. But not the best. The have issues with the kitchen staff. The waiters are fine and try to please you. I have encountered bad moments either calling in my order for pick-up or dining in (which is rare). And the problems are always with the kitchen staff. Dry buns, horrible sliced onions ( not the Food and Wine Quality), wilted lettuce, dry tomato slices but great pickles and the hamburger meat is always great. But overall, they fail to be consistent and the prep work is a poor. Posted by Olivia's husband Lee Ligon who calls in and picks up the order. Been disappointed many times but the beef is still excellent!
I was a big fan of Great American until today. My hamburger had a hair so I didn’t even touch it . The waiter’s response was I don’t see it. We asked about the desserts more than once and no one helped us . I understand they are short handed but the service was horrible. Then we get the bill and they tell us oh we removed the burger from your tab. There is no way in hell that I was going to pay for food that I didn’t even touch. It’s a shame. No more Great American for us.
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