Came in at 9, ice cream is always good only thing that was bothering me. A girl was touching her mask and picking up her pants handling money and not once did I see her wash her hands. The guy also handling money and not once did I see him wash his hands or put on gloves. Both continued to handle ice cream without gloves.
Was the worst experience I have had I’ve always loved this ice cream but not today the guy that was making my ice cream started making it left it on the counter went to the back came back and served it all melted and sloppy instead of making another one he stuck it in a second cup it was a horrible mess and what he put in my ice cream were not even what I asked for that young man needs to be trained properly on how to make ice cream ?????
Workers took awhile to make the ice cream and unfortunately by the time they were done (3 orders), they were already starting to melt.
Came in with my daughter to get some milkshakes, and was greeted with nothing but off stares by the employees as if I was an alien or something.. took forever for someone to even approach us and take our order, and when they did the guy had an attitude about it. I was overcharged $15 for my milkshakes, not too mention the whipped cream was frozen solid so it was all at the bottom of the drink.. won’t be visiting this place again. Awful customer service!
Came in with my daughter to get some milkshakes, and was greeted with nothing but off stares by the employees as if I was an alien or something.. took forever for someone to even approach us and take our order, and when they did the guy had an attitude about it. I was overcharged $15 for my milkshakes, not too mention the whipped cream was frozen solid so it was all at the bottom of the drink.. won’t be visiting this place again. Awful customer service!
Came in with my daughter to get some milkshakes, and was greeted with nothing but off stares by the employees as if I was an alien or something.. took forever for someone to even approach us and take our order, and when they did the guy had an attitude about it. I was overcharged $15 for my milkshakes, not too mention the whipped cream was frozen solid so it was all at the bottom of the drink.. won’t be visiting this place again. Awful customer service!
Went to cold stone in Zaragoza 1pm no crowd, one person ahead of me. There were 2 workers. I was not greater and one employee was on the phone and had a glove in his hand. I stood there for a good few minute was walked by several times. I'd say someone needs to be taught customer service and as bad as I wanted the product, I walked out and won't be visiting any time soon
Awesome establishment. Great staff with friendly service.
My husband and I picked up some Coldstone on our way home and I found not 1 but 2 pieces of hair before I stopped eating it…!
Always great customer service & ice cream is Delicious. Recommend it & I'll be back.