Went to order drivethru got home and missing 3 orders of tacos. Called the same night to make them aware my order was incomplete. Spoke to an employee that same night that my order was incomplete. Employee told me to go back next day to pickup what was missing and to speak with Rocio. Well they didnt want to give what was missing from my order they questioned it showed them receipt on what ph# we called to complain and told me that ph# was not working at that time that they didnt get the message. Need to retrain your employees and MANAGER about customer service
Decided to dine in and was standing in the counter for about 5 minutes and no one acknowledged me. There was 3 other people waiting behind me. Had to ask the person on the drive thru for the person covering the front and Ronald answered very rudely "we are short handed". Then still had to wait another 2-3 minutes before they took my order. I can understand if they are short handed, but an acknowledgement and will be there in a minute goes a long way. They got my order wrong to top it off. I will never visit this Jack in the Box again.
I had stopped going as i will be truthful, about three months ago it started getting bad... wrong order, wait time was horrible.. 25 minutes to 35 minutes just to get some tacos.. as it is my daughter's favorite place, i had to stop taking her... until recently about a week ago i stopped by (with time as i was expecting long wait time).. to my suprise not only was the wait time about 5 min from when i ordered to when i drove off but the customer service was excellent. The ladies at the window were great. Today i had to stop by and same experinece... in and out again in less than 5 minutes!!! Great job to owner and managers for stepping up. I had not posted as was hoping experice would get better and it did!!!
Started well, but when I asked for the sauces for each individual item, taco sauce for the tacos, ranch and Buffalo dipping sauce for the nuggets and jalapeño poppers, there was attitude. I could not be given buffalo and ranch for the nuggets, one sauce was held back. (My goodness) I paid .27 cents to get my Buffalo sauce. No problem, thank God. Thanks for the attitude!! Glad to have other options other than here moving forward.
This was my favorite location before today.Asked for tacos with extra sauce, got charged and zero sauce. The spicy chicken sandwhich I ordered was dry and tasted like it had been there for a while.
I’ve never had a problem with this jack in the box location the timing is average and they never mess up my order until now I ordered 4 orders of tacos meaning 8 tacos and I only got 4 and I called but nobody answered
Wed. 10:20 pm. Lady never actually took the order. I've never seen this place this slow. She's talking and talking I've been waiting more than 20 min.
I waited in the drive through line for an HOUR!!!!! Just to get to the window and they say they’re closeddd! Keep in mind they’re many cars behind us as well making line because online it says they close at 12. It is 11:20!?!?!! DONT WASTE YOUR TIME BUYING FROM THIS JACK IN THE BOX!!! Trust me. If I could give 0 stars I would ! GO TO BURGERKING INSTEAD or anything else honestly
Their night leader was rude, never greatest. Wasn't wearing a mask, she literally wiped her mouth with her hand before she grabbed my bag from the top and gave it to me. Didn't say thank you, or sorry, just stared at me in irritation, waiting for me to go so she can get the next customer. I asked for the receipt and rolled her eyes, saying she threw it away. I threw my food away immediately in the dump trash in the back of the drive way and went a few doors down to Burger King. I am worried about catching Covid and they had zero regard for my families exposure in the car and practicing the guidelines in place. We give up on this location altogether; DON'T come here for hospitality or health code issues. Just go to Burger King, I'll miss those large curly fries though.
You never know what you are going to get, sometimes the right order and sometimes wrong order. The food especially fries sit out too long and our not fresh. The people are nice but I would rather go somewhere else for a better meal.