I really like my community and enjoy dinning out with my family. My last trip to Chili's. Took 55 min to get seated when there were many open tables but greeter was with an attitude and taking his time. Once finally seated, our food ordered came wrong. Had to reorder again. To get a second drink, it took about 35 min. Bye bye Chili's Eagle Pass. Definitely new management is needed.
I wish there was an option to give no stars at all. This was the most awful restaurant experience I have ever had.First, we were seated at 9:18pm and the waiter did not come take our order until 9:40pm and that was after we went and spoke to the manager and told him we were still waiting for someone to come to our table. When they brought our appetizer (queso) they didn't bring any chips. We waited atleast 5 minutes before we finally had to ask another waitress if she could bring us chips. After that we had to ask two different people for napkins. When they finally brought our food they forgot my daughter's french fries. My son and I both waited and waited for a refill. My husband had to ask the manager for us to get refills. It didn't help matters that the waiter had a bad attitude. We have always done to go orders (which has honestly been mediocre at best), but tonight we decided to go into the restaurant and I can assure you, we will not ever be back.
Half of the place empty and told it would be an hour wait. Waited for 45 mins and not a single person was sat. Count 5 tables that sat dirty for over 30 mins. If your hungry try somewhere else
The waiters were so nice, they tended to our every need, they were quick with service and the food is cooked to perfection.
The bar tender did a great job taking care of the crowd
If I could rate with a negative I would. We drove from San Antonio to spend time with my husband 12/30/21 who is a service member, and decided that chili's would be a great place to dine. Let me add that I've also worked for chili's so im very aware of procedure and how one should greet a guest, deliver drinks, etc. I was very off put by service in general. First off when you deliver drinks to a family or anyone for that matter you are to pass out the drinks to each guest at the table. The server who brought our drinks simply sat all of them at the end of the table without so much as a bother to what each drink was. She seemed very smug like she didn't care to be there at all. At that point really I should've had my family leave, but since she wasn't our actual server I decided the kids were hungry and we were there so we'd give it a chance. When the food came out I was even more disappointed. Everything was flavorless, and to say it ruined future chili's visits for my family and I is an understatement. To top that all off in asking for a military discount we get .69 cents off, and the server explains its only applied to the meal the service member was eating... even if that were the case the discount would have been more. If it were up to me the tip would've reflected the same, but we are nice people so we weren't going to sink to that level even though I personally would have left nothing. This was the worst food and service experience I've ever had at a chili's, and I'd hope that the general manager really addressss his or her staff because at this rate no one will care to dine there.. even in a small town like eagle pass.
Stopped here for lunch and had the salmon with garlic mashed potatoes. Both were outstanding and cooked to perfection. Service was good. Came back for dinner and they appear to be understaffed for the amount of customers wanting to eat. Ended up leaving for another place and will give them a try it at a future date.
Second time there, not the best experience. My order took 40 minutes, when I got my order it was cold and just slightly grilled. Wont go back
Short staff, had to wait for over 30 min outside instead of on the more than 10 empty tables. Food service took more than 1 hour.
We get Chili's maybe once a year and for our anniversary this year we opted for take out from Chili's since whenever we have gone, the wait time for someone coming up to our table is 20min. Very disappointed! The fajita trio plate was ok, the brisket quesadillas were mediocre and the half size Texas fries were terrible. If you can see the texture in the picture it looks like they say it there for hours. We were there on time to pick up our order, so I know that wasn't the problem. These fries barely had anything of what it mentions on the menu I was pretty much left with a mound of stale and cold fries. There shouldn't be a lack of quality in the food just because it's take out.