This place is ran horribly. Just left. The two young girls up front are sweet but the Hispanic woman that seems to be in charge was super unorganized and rude. She was not doing anything but barking orders and had the rest flustered. She also saw my order was ready but was to busy ordering others around to pass me my pizza and one of the nicer young girls passed me them. I. Understand many come for the hot and ready but put a limit on the orders if fulfilling them is difficult.
On Friday, May 13th I placed an online order for 15 pepperoni pizzas and scheduled it to pick it up on Saturday, May 14th at 1:45 pm at this location.On Saturday morning at around 11am (2 hours prior to pick up) we called the location asking that we needed to reduce the number of pizza orders to just 8, not 15 due to a change in the number of attendees at our event. A very simple request to simply reduce the amount of pizzas turned into turmoil, the manager gave me the complete runaround and told me every excuse in the book that this request could not be made. Saying my pizzas were already made (2 hours before pick up?), she was not able to locate the order number because she could only look up orders 15 minutes prior to pick up? The order was already complete and cannot be done? etc. To make a long story short she then hung up on me. Because our event was in a few hours I figured I'd just settle for the 15 pizzas I ordered. I'd rather have some then none. Upon pick up time which I did still receive the text alert and email stating my order was ready, I had someone pick up the pizzas. When he arrived he called me saying they canceled the order completely. My pizzas were never made. I immediately called her back saying I never once stated I wanted to cancel my order and went back and forth for a few minutes going no where. At this point we left with no pizza and no refund. This location literally stole my money. She called within 24 hours I'd receive a refund. We are now at business day 3 (May 18th) and not refund has been credited to my account. The manager here is horrible, rude and completely unprofessional. Be careful when ordering here, especially large orders. I am currently in the process of going through my bank to file a dispute.
If I could give zero stars I would. I ordered a pizza for delivery and the pizza wasn’t fully cooked. I called and the girl that answered the phone asked if I could pick up a replacement to which I replied no could it be delivered. She is heard talking to coworkers and they are talking about cooking times. Then one rude girl says that’s her fault she ordered all them toppings. I only had three toppings it wasn’t my fault that they didn’t know how to cook it. I then asked to speak to a manager for a refund because at this point I know that you don’t care about peoples well being. At this point this location needs to be shut down
Came in at 9:20pm on a Tuesday. They were slow. No orders being worked on and no customers in the lobby. Tried to order a stuffed crust but was told they were not making any custom orders because it took too long and they were about to close. They tried to sell me the 3 pizzas they had already made. I proceeded to order 4 hot and readys so they said it would be a 20 minute wait if I ordered the one extra since they only had 3 ready. I said I would wait.(I don't think they expected that) I then asked how long it would have been for a stuffed crust and Maritza said way longer than the 20 minutes. Idk what is going on but I mean, I guess I didn't have to spend so much money. The next guy that walked in was told they were only making cheese or pepperoni pizzas when he tried to order a 3 meat. He asked to speak to manager and then they came back and said they could make it.
I do like coming here 4 Lunch my food is always hot ? and I like the lunch combo that they have it was 5.41 now it's 6.00 due to everything is going up. Lunch combo includes a personal pan pizza ? and a Bottle Drink of your choice.
They told me my order would be ready in about 15 min. When I went & checked it wasn’t ready. They were in the back talking away to each other. When I went to ask about my order they were barely making the cheesy bread. The bread was ready and one guys proceeds to hand it to me. I told him I had ordered more items. He finally goes to make my wings because he was not paying attention to the order I. The first place. I just got home and open my pepperoni pizza only to find a sausage pizza. I’m so annoyed at the fact that they took forever and still got my order wrong. Bad customer service because they were not paying attention. They were to busy chatting with each other.
the staff is dumb af teens are the dumbest age group ever
Unhealthy environment with young teenagers being unprofessional with people food.... I understand that there are young teens trying to work, but the owner/Manager gotta do better
Cashier so unprofessional and rude. She messed up my order and then was rude about it. Then everyone looks was so confused about giving me back my money. Just save your time and go to another pizza place.
Can't ever get the order right . The receipt will be right the person over the phone will repeat it back right but I arrive t o pick it up and never fails to get my order wrong...