Waited for 30 minutes only to get home to find the order was 100% WRONG. Called and manager told us to come get new food.Short drive for correct order yields another 30+ minute wait only to find out they forgot we were outside waiting… avoid this place at all costs.
This is by far the worst Whataburger I have everEatonI just stopped there on my way homeWanted to get some sausage egg cheeseRito'sI drive 6 minutes from Whataburger to my homeThe eggs and sausage are so hard I literally cannot eat them!! I called store to tell them instead of blasting them on here but the lady proceeded to lie and say she just made everything. I was in line less than 45sec never seen eggd and sausage cook that fast. So she agured with me and I hung up after after calling her a liar. What kind of place fights with a customer and flat out lies!!! So almost 7 dollars in the trash!! Yall go to any other one in Denton stay away from this one it's disgusting. Very sad it used to be the oy one I'd go to
The only reason I didn’t give this location 1 star is because they’re usually quick with service. But it seems like EVERYTIME I go here the quality of the food steadily declines. I went there tonight 1/19/2022) and got home and the food was cold and everything tasted off. I only live 5 mins down the road so there’s no way it can get cold. And the lemon pie I ordered tasted like the cardboard it was in.
The only reason this gets four stars is because of the manager. Our order got really messed up tonight and the lady at the window wasn’t very helpful. However, the sweetest manager came by and fixed everything. She was so kind and listened to us. She fixed every issue. Thank you so much for your help tonight!!
45 minute wait for cold, undercooked fries, they charged us for a drink size they didn't have and didn't compensate us. Literally crushed lemon pie with no filling, I literally ate it out of spite and anger before writing this. Go to the other one.
This used to be a very good place. Been here 4 times in 3 years.The food was good and the staff was great. BUT... I think Covid is starting to show for this place. We stopped in on Jan 1 2022 night and the restaurant look like a bomb went off inside. The floor was very dirty all the table were not clean and the soda counter was a total trainwreck. Looked behind the order counter and the kitchen looked dirty and the staff seemed lost. Got our burger order ate two bites and sent it back because of undercooked burger. I understand places are understaffed and it was a holiday weekend. But I think this is going to be the end to Whataburger. To the manager and staff. Hope you can get it together and if you got to close for a day to clean I would probably do so. I'll be back again in a month or two to see if it's better. Good luck.
Store was slammed (drive thru and inside). Went inside to order to go...didn't have to wait long for my order. It was correct and hot. Happy New Year!
This place used to be good. Been in here 3 times over 4 years Food was good and the staff was great .... BUT I think Covid is starting to take its toll on this restaurant.. Stopped in on Jan 1 2022 and it looked like a bomb went off inside. The floor was dirty the tables weren't clean and the soda counter was a trainwreck. The kitchen was dirty and the staff looked like they were lost. Got our burger order ate two bites and sent it back for undercooked meat. I know Covid is understaffing restaurants and some or pulling a double but. If you need to close for a day to clean I would probably do so. To the manager and staff good luck to you see in a month or so.
The service this morning was awful. I don’t like to complain but this morning I took the time out my work day to because something needs to be done about this. I went through at that time there was only one car ahead of me and it took about 15-20 minutes tops for the food.I asked for ketchup and 4 French vanilla. I was as specific as you can get and they only put 3 French vanilla in the bag and no ketchup in the bag and not even napkins. The tortilla was as hard as a rock. I don’t plan on coming back to this Whataburger due to such poor service.
This location is garbage stood at the register waiting to place my order for almost 10 mins. There was 1 person in the diner that already had their food and when I pulled in there were 2 people in the drive thru line all the employees just walked around like I was invisible there is no reason I should of stood there as long as I did