Every single time I come here, it takes like 20 to 30 minutes to get anything done. I may as well go to McDonald's and pay slightly less for some fried nutsack meat. I pressed the order button and waited for over 15 minutes, nobody did anything. So I went and downloaded the app. I put my order in only to find that they weren't taking online orders through their app, likely because they are not managed well. I ended up literally hitting the screen after 30 minutes of waiting and they finally took my order. Very very pathetic. Sonic has been consistently terrible everywhere I am but the Denton location is the worst I have experienced in years.
I've been going to this Sonic location for years. The service is always fast, courteous and tasty. However, I was here the other night and it took 25 minutes IN THE DRIVETHRU to get a cold corndog and a kids drink. I know, I should've complained at the time ... but I was just ready to get home. By the way, I was the only car in line so for those 25 mins I was waiting at the window.Anyway, the service today was ON POINT. That carhop guy has the friendliest smile EVER and the sandwich was hot and tasty.Today I learned they have GRILLED chicken sandwiches how did I not know this?I can't wait to try one.
Paid $10 for a couple milk shakes and was completely forgotten about. We waited while multiple people came a left with full orders. We then pressed the button again for a status update and waited almost a full 10 minutes with the light on before just leaving. No idea what happened today but it was a pretty big disappointment to lose that $10, as we were clearly not valued as customers.
The food itself was pretty good, but we ordered the chicken tender dinner (combo with tater tots and onion rings) and only put one onion ring in.
Definitely my favorite sonic to visit! We were served by Riot who was very friendly and helpful and went the extra mile to ensure that our experience was superb—not to mention I had the best sonic pretzel of my life here, would certainly recommend
I ordered a bacon cheeseburger. The bacon was charred. It's unbelievable that they had the gall to put it on a burger. I had to remove all of the charcoaled bacon ( not even over exaggerating) before I could eat the burger. I would have asked for them to remake it but I was in a hurry and didn't have time.
This sonic sucks!!! They never get our order right every time we go. They also need to work on their customer service and not be so rude to people.
This is one of the better sonics in town! Everybody usually is doing their best, and meeting customer needs.Its unfortunately on a weird spot on university, so keep in mind that, because it gets really busy sometimes. So if you see a lot full of cars, set your expectations for what they should be, and understand that you might be waiting for a few extra minutes, whilst the few carhops take out food for 15+ cars.Still my go to sonic though!
This sonic is a disappointment. There service is slow and orders are inaccurate constantly.Went thru the drive thru and no one tried to take my order, didn't even tell me to hold on. Then when I drive on up to the window "thinking the speaker was broken " and nobody came to the window for at least 5 minutes. Then when someone came to the window they tried to charge me for an order I didn't make. So she took my order, wait another 5 minutes paid and left. No I'm sorry, no we apologize the speaker wasn't working, nothing. The least that could have been done was to say "I'm sorry "Service is dead everywhere, especially at this Sonic on University in Denton. Visit another one if you want to go to Sonic.
I haven't been to this sonic in awhile. Pretty sad. While my car hop was nice, my food was disgusting. I ordered a breakfast burrito. It was 90% tortilla, and the rest hard over cooked scrambled egg, with a few sausage bits. I tried to call before making this review, but no answer.