1st time at this location. Food was great. Debbie was like in a Bad ? Mood or something. When I told her that I was a first time customer. She said oh. Well I was trying to figure out what to order. After our order was placed. She did A horrible job taking the order. There was 3 major factors in our order. The young lady who took care of us at the table. Outstanding Customer Service Skills. Wow very impressive. Thank you again for those great skills.
Honestly this franchise is the better options out of the other similar restaurant in the city. Their sandwiches are flavorful and their other options are decent.The only real problem is that the people that make the food sometimes make the orders wrong. Such as saying extra Mac and cheese and you never received it. Or you say no onions and somehow you still wind up with onions on the sandwich. Or the sandwich content is so lacking because they barely put anything on it.But overall I enjoy the food enough to keep coming back.
3 bad experiences in a short period of time. The first time I waited over 15 mins for my food, the second time I got no dressing with my salad on a DoorDash order, and today I ordered my food, waited patiently for 15 mins and come to find out my food was just sitting behind the counter hidden and nobody bothered to call my name or even look for me. I have a very bad knee and need to be sitting. Either way, that was very rude. The manager must have looked over at me 3 times and didn’t bother to help get the food out. Good food but I’m pretty mad. I don’t tip just because, and you won’t be getting any more tips from me.
We love to stop here and get sandwiches for our picnics! Staff and service are super friendly, always fast, and orders are always accurate. The Reuben is AMAZING and my son loves their toasties! We always look forward to eating here.
This McAlister's is always solid for quality of food and service. They have a knack for botching the wrap (my favorite item) and breaking the tortillas, though.Of note, the kitchen at this location tends to be pretty quick no matter what you ordered. If you're in a hurry, they rarely disappoint.Besides that, it's all good! If you like other McAlister's locations, you'll like this one.
I frequently visit the McAlister’s on University in Denton, but decided to try the loop 288 location. As you can see from the photos instead of macaroni and cheese they gave me macaroni and cheese soup… extremely disappointed in how it looked and tasted.
I normally love McAlister's but this was the worst location I've ever been to. I got a to-go meal and my wrap was 100% open. It was basically a caesar salad in a whole grain bread bowl. I honestly just ate the salad and had the tortilla part as a side.I THOUGHT I was getting a cup of chicken and dumplings but when I opened the lid, it was half a cup of gray water with a few strings of chicken (?) in it. I'm not sure if I got a bad batch of soup because I came in 2 hours before close... but really? I would rather have waited for some new soup than getting all the way to my destination and be dissatisfied.If the location wasn't so far I would've taken it back and got something else or just asked for a refund. Instead, I paid $8 for half a salad with bread and a half cup of dish water. If you're in Denton, just go to the location on University Dr. I've never had a bad experience there.
Ordered a Garden Turkey Fresh sandwich...no mayo, no guac, and no vinaigrette BUT an abundance of lettuce! About 2 bites of potato salad as a side...needless yo say I'm very unsatisfied with this meal!
10/27/2021 12:04 -12:31Been here for a double pickup since 12:04 for merchant request to doordash for delivery of 2 orders. Picked up 1 order and asked about the 2nd order numerous times as it was due ready at 12:06. Both employees I asked didn't even bother to check the back, rather walked around acting as if doing other things. Walk in customers came and left with their food, so I asked again. Was told that it will come out when ready- that it is still being prepared. Brought up issue of been here since 1204, other people have left with walk in orders and this was due at 1206. Girl looked at computer and printed something out. Then told me it isn't in their system... mind you, MERCHANT request.(it means the order was placed directly with McAlister and they sent out pickup request to doordash). Manager came out and said they had received email from doordash that customer would be refunded and order had been canceled because doordash did not send the order to THEM correctly. AGAIN, REMEMBER THIS IS A MERCHANT REQUEST TO DOORDASH. So I asked for that email to call customer support with so that another dasher doesn't show up to a canceled order. Waited another 5 minutes and asked about that print out.... was told they are now making the order....I called the customer to let her know what was going on with SHADY McAlister.Called Doordash and reversed my already picked up order and had them unassign me from both orders. Filed a complaint AND was paid for my time here. Won't be doing merchant request with them, on top they steal tips and delivery fees we are supposed to be paid with. ?
I've been to both McAlister's in Denton and neither one disappoints. You get a decent amount of food for the cost and it is always tasty. The staff is very friendly and receptive if you need anything.