The food is always on point. This location have a very nice crew of young hard working people, everyone was kind and attentive. Special shout out to Joselyn, she was very attentive and helpful and I’m one happy customer :D
I'm going to start by saying that I love to eat chicken. We went to eat as a family, we put several tables together and we sat the kids in a separate table without a problem. It was 7 adults and 4 kids. We ate very uncomfortably, immediately into dinner we felt the hotness in the restaurant, we complained amongst ourselves but that was all we did at that point. I wondered if there AC was on and boy the restaurant was hot it was 82 degrees in side, and 88 degrees outside. I began to take pictures of the 4 thermostat they had inside, the thermostats were set at 72, 72, 70 & 73 degrees a picture is attached. Well a lady behind the counter taking orders since we had arrived, noticed what I did. Not 5 minutes passed and she made her way towards my kids table. At that point they were done eating and they began to clean up the table, she was nice enough to say let me do it. So she clean the table while my kids were still sitting. She made her way towards me, so I asked why do they have the AC set at 72 its hot. She explained that there was a fire in the kitchen that damaged the electrical outlet and that the AC wires were damaged and had been replaced but the people locked the AC and only 1 AC system was working. Ok. Let's say that true, if there is ever a fire in a restaurant dont the fire department comes out and inspections for safety. Would the city allow a restaurant to reopen with faulty electricity? Not sure. I have been there before just for order pick up and it's always hot. Well the lady put the window curtain down and that helped my situation cause I was closer to the window. When she was done she went right back to behind the counter to continue to take order, I see what she did they trying to easy things.The door to enter was hard to pull, I noticed an older lady and several man pulling the door and debaring which door would open. At one point an older lady couldn't open it and she went back to her car. She noticed people going in so she got off her car and when to successfully open the door to enter the restaurant.I like their chicken but I don't like that the AC is practically off. It's like if they saying if your not comfortable go eat it at your house, because that's how I perceive this. This rating is based in my entire experience. I would give less stars but I really like the chicken.I'm just a consumer and a costumer to this restaurant.
5-26-22Had 1lb. of grilled chicken that I topped with avocacado salsa & pico de gallo. Was SUPER-YUMMY. Seasoned just right. Hated the couple bones I found in the grilled chicken, but they were small and few.Clean dining area.Staff was very friendly & courteous. Would definitely come again.
If I could give this place a 0 star I would. Our food was extremely cold and the manager and her cashier were extremely rude. I asked for a potato with chicken breast only and was told no that they couldn’t which was a lie I’ve had it done at other pollo regio.
I hat chicken from there today around 7pm . First service was pretty horrible, second they were out of chicken , I can understand they are currently low staff but I really think they undercooked the food . Ate at the restaurant and I felt so sick as soon as I got home basically immediately after . Food had a weird taste but I was so hungry I was trying to over look it . Now I’m stuck with a stomach ace and puking
Seasoned just right, and if you're not lazy waiting in those long lines, and decide to walk in by the time I finish ordering my food was already packaged in a bag ready for me to walk out. And it was super hot and fresh, so hot I made another store run stopped and talked for a minute made it home and my food was still hot.
Wish i can give 0 stars!! Drive thru is the worst!! Long wait times,slow service and when you do get to the front the dont have chicken and you have to wait 25 to 30 more minutes,how can A POLLO Regio run out of pollo LOL they need to work on keeping the chicken instock and ready to go,that is what they sell!!!!?
I went here waited 30 mins in the drive thru line, when I finally make it to the intercom I try to place my order which was a #1. Which is a whole chicken for the guy to tell me that if I wanted a number one I had to wait another 20-25 mins!!! Like what??? After I just waited all this time??? That is ridiculous and a waste of time!
These places are usually pretty busy and the lines can be long but well worth the wait. There's 2 different locations we go to depending where we're at. We usually get the 2 whole chicken with sides bc we're having a small gathering of six. So delicious!
I’ve been here 3-4 times over the last couple of months and food is always fresh and staff is always Friendly! Tonight it was a guy named Jose or Josue at the window who was extremely kind. Will definitely return soon!