alexus & derrick are sooo helpful and make the best drinks
I always receive above and beyond customer service from Yesi and Trey at my local Starbucks in this Kroger. I just moved here a few months ago and I'm a daily Starbucks drinker and easily make friends with my local barristas. I have to say when ever Yesi is not there, you feel it! She brightens my mornings and my drink is always ready and made correctly. I have received poor and outright rude customer service from other barristas at this location and have reported it to Yesi. Since then, I feel the overall customer service has greatly improved! It's so wonderful to see a company that supports Hispanic women in management! Go Kroger and thank Yesi for everything you do, you rock!
Worker Karyna ignored my order after I had placed it waited 20 minutes and kept giving people their orders after me even after I told her hey is my order almost ready she still kept ignoring it and giving more people behind me theirs. It was only a sandwich & banana nut bread for my 3 year old. Not sure why she treated me different than any other customer. Any other time I’ve gone usually everyone else is super nice and polite.
I understand employees being new and trying to train. But we went and waited 40 minutes and did not get one of our coffees before we gave up. They filled 4 orders before mine (people that got there after us). My daughter got hers 20 minutes before my son and was finished by the time he got his. His was wrong and they just stared at me like the did not understand, the sticker said VT (venti), they have him a grande. When I asked about my drink they could not find the cup, I told them they had filled 4 other orders of people that ordered after me, their response, “we are just trying to make the drink”. You can’t get a refund from them you have to go to Kroger customer service to get it . Never going back.
Place was empty no employees around waited for 10 min, no on break sign must be nice to get paid to do nothing
Love it
Ok for high priced coffee
Pretty good, a little small and there is only one barista, but it's good for what it has.
Pretty good, a little small and there is only one barista, but it's good for what it has.
I went there to get a coffee... it was cold and old... horrible...