this location slow 15 minutes in drive through, got order wrong when ordered plain and dry the pathetic grilled cheese double cheese burger was soggy cold and meat indistinguishable . wasnt fit for human consumption. garbage. 290 Northwest Freeway in Cypress poorly managed. no one listens and takes instruction very well.
This is honestly the worst experience I've ever had at a sonic. More than half of the stalls were down. I waited 8 minutes in the drive thru and the employee said my online order was there but when i pulled up, they said my order was not in the system. They said my online order got sent to the wrong location(20 minutes away), and even though i had a receipt. The manager and employee still wouldn't accept my receipt for my online order. When I asked how to cancel the order they had no idea how to do it. This is a very poorly ran location.
If I could give zero stars I would.Rude staff, doesn't listen to order and got it wrong, must have shut app ordering down early as the app said I could order but they made us go through drive through which means we didn't get any of the app discounts. Also tried to not provide a receipt as proof of their errors.Tots tasted terrible, not sure if its the kind of oil or old oil, barely put any cheese on cheese tots. Blast barely had any peanut butter in it and was 3/4 plain ice cream because I guess mixing is too much effort.Sonic Executives, your restaurants suck!
I get off work late and the recent hot nights have me wanting for a cold drink. Been trying to get a slush for a few days now only to be told they’re closed between 10:30-11pm every time I try, despite their posted hours being til midnight. Once they legit quit taking my order halfway through… that’s when I had to leave this review. Don’t go here!I swear both locations on 290 (Fry and down the road on Becker) are the worst sonics I’ve ever been to.
I’m very upset that I drove 20 minutes to get to this sonic and they closed 1 whole hour early . I got there at 11 the man on the headset said they were already closed but on Apple Maps & google it said they closed at 12am. It inconvenient that the hours are not updated.
Please update your hours. I noticed the owner recently confirmed that the hours show the business open till midnight but they always seem to close at 11 pm or earlier. As this could easily be a staffing issue I understand the need to close early but if the owner frequently confirms the hours incorrectly I would consider no longer giving them my business as I work late and this is a little inconvenient.
y'all don't go over here. the woman had no gloves on and touched my whip cream and pushed the cherry down, like we didn't see it. we drove tf off because that was so disgusting. this happened around 6:00 - 6:40 PM
Terrible shakes - I ordered the brownie batter shake which started off good but the bottom half was unmixed vanilla ice cream with about 2 tbsp of peanut butter and about two of the cake batter randomly slopped down the insides. So gross. My husbands was unmixed plain vanilla ice cream with almost no mix-ins…just what was dumped on top and no where near the consistency of a shake. Both went in the trash. What a waste of time and money.
Did not order anything here. Half the stalls to order were broken. Then after finding one that worked I sat for fifteen minutes after pushing the little red button. Never once did the staff say welcome it will be a minute. Nope just a message on the screen saying that they will be right with me. After fifteen minutes of wasting time I left.
Ordered 2 fish sandwiches with cheese but sandwiches came without the cheese. Fish tasted burned and lettuce was bitter. Most of the stall screens weren’t working. Card reader on our stall didn’t work. We left before we took a bite of the sandwich. Only ate half. Sandwich was awful. Never going back there.