Spent nearly 25 minutes in drive through purchased a family meal and 2 chicken special =$ 35.75 . Got home ...no wings ..1 chicken special missing .Its horrible at this location. They will give you your order and LIE right to your face about your order being correct. Never leave this location without checking your bags. Be prepared for a wait.?☹
Thank you so much to Jose and the staff! They gave such excellent service! I’m lost for words because I normally have a bad experience with other locations, but these people went all out! They were patient, helpful, and quick! Great job y’all! ? Best Popeyes in Cypress!!
Using coupons - a combative manager repeating s script of one coupon per visit when you have separate people making orders who just happen to be preserving gas car pooling (which shouldn't even be relevant). Talk about draining. And given the fact I own a tax company and know that managers in a service industry are paid a base salary BUT the BULK of their income is based sales volume - all of his wasted oxygen when in this pandemic he should be more focused on sales volume and of course employee retention?
I’ve been coming here for about 3 weeks now because i took a part time job in the area. Service is normally good Customer service as well but this is the second time there has been bugs in my drink the other day it was in the liquid today it’s stuck on the ice. I will not return! Plz clean your ice containers and drink machines regularly!
So, I've always enjoyed Popeye's food and service before. Today, I ordered an 8-pc meal with 1 lg. side and 4 biscuits for $21.99. Then, I realized I had seen an advertisement on-property for a 9 pc meal with 2 lg sides and 4 biscuits. It was 9:15 p.m. and The doors were locked. When I knocked on the door to speak to a manager, I was told I had to go through drive-thru. Finally, a man claiming to be a manager came outside. He told me that they were short-staffed and that's why the lobby was locked (I get that but a note on the door would have been nice). When I showed him the advertisement and asked for the 1 pc and lg side difference because of the ad, he declined and said he cannot do it. I told him that by law an advertise price has to be honored. He chose not to honor it. When I let him know that I would contact corporate, he said, "that was fine, go ahead". It's sad to see improper training of laws and willingness to upset a guest over a piece of chicken and a side order.
Love that they decided to upgrade their drive thru menu board hate the the brightness of it hurt my eyes and I could barely see what was on the board.. it was absolute torment at night time. Also it seems the stop cooking wings at a certain time because they didn’t have hardly any only 5 spicy wings left!! Sucks when you drove to a restaurant and they don’t have what they are selling on the menu..
Order accuracy is a struggle. They run out of food often. Portions are not accurate. I love popeyes. However, this location is not a great example of what Popeyes could be. I long to see the day when they can fulfill their potential.
It's a good popeyes, reasonably clean and well kept. First time my sister had had Popeyes and she was newly impressed as well!
It has been awhile since I have been to Popeyes and if seems to me that they have spiced the menu up a bit since the last time I was there. Had the combo popcorn shrimp and chicken tenders with the new Mac and cheese for a side. Shrimp and tenders were ok but I did not really like the taste of the side.
Always love Popeyes! Hot crispy delicious chicken and terrific sides. Love that chicken from Popeyes ?!