It was Saturday evening. The restaurant was closed but drive thru was open. The drive thru line was extremely long and moved slowly. When I finally got to the window i seemed to have got my order fairly timely except for the root beer float which isnt a hard item to make which caused me to wait an extra 10 mins or so further causing the drive thru line to stall. There was a verbal conflict w the guy working the window and another employee, the manager intervened between them. I will probably never go back again.
We went here on 05/31/22 at a little after 5pm. It was straight up BAD. The only good thing about the experience was the manager, but I didn't catch her name. 1st, the inside of the restaurant was HOT like they had the heat on. (Not the employees fault) 2nd, we just stood at the counter waiting to order and two employees were just standing at the same counter, having a conversation and not even acknowledging us. The manager called out one of the employees about not taking our order and he stormed off in a huff and TOLD another employee to take our order. We ordered 3 large blizzards and when they came out, the employee just set them on the counter and walked off. Didn't tell us which was which, didn't even say anything to us, just walked off. I figured out which was which and they also overfilled the cups. Now, normally that's not a bad thing, but they were so melty, we had to dump a lot of it out because it was dripping ALL over the place. I went back in and the manager was setting up some fans, trying to cool the place off, then I asked her for an extra cup because the blizzards were overfilled and dripping everywhere. She got an extra cup as quickly as she could and then called out the employees immediately. The blizzards QUICKLY turned into soup before we got 4 spoons in. We wouldn't go back to this DQ unless they get a new crew. Keep the manager though!
I would like to thank the employees and manager at this location for their friendly service even been under staff. I was able to get an Ice cream cake for Mother's day,will definitely visit them again soon, really recommend their food.
Just waited 40mins in line, before even having an opportunity to order my food. There was only 4 cars in front of me! This is obviously not "fast food" and it's sad to say this is not the first time this has happened at this location. Me and the 3 cars behind me left as soon as we got an opportunity, because we were stuck in line with noway to exit. At the very least give your customers a way to exit the drive-thru line if it's going to take over 40mins to put in their order. Needless to say, I'm NEVER coming back to this location!!!
Wish I could give negative. Tried this place several times. Never have chocolate for weeks now, they just substitute with chocolate sauce and charge you extra.Slow as can be every time.Rude staff.Never open inside, forced to go through turtle slow drive through. See several cars leave the line (that wraps into the Walgreens parking lot half the time). Loosing $$$ I’m sure.Will start going to Twistees across the street or Ritters down Fry a bit.
Open your dining room. Covid is over. I think this is the only place left you can only go thru the drive thru. If you do go in the drive thru, plan on a 30 minute wait. I drive a big truck I guess you don't want my business.
Where to begin…It is so sad that customer service has fallen so much and that establishments employ individuals like Alan who insulted embarrassed and absolutely made a terrible lasting impression!My mother and younger brother went to this Dairy Queen earlier today and unfortunately we’re attended by Alan.My mom requested Mr. Misty Float an old favorite of ours that unfortunately is no longer on the menus but can still be made(I get it all the time).Alan messed up the order and instead of fixing and taking responsibility he insulted my mom by saying “ we’ll we do thing the modern way not like however you guys did it back in the day”. My mom remained composed and asked him to fix it after receiving more confrontation from Alan she asked to speak to his manager.Alan then proceeded to tell my mom that his manager wouldn’t let him make it the way she wanted the float that his manager had told him not to.My mother then asked for the managers name and Alan refused to provide his name or his managers.We found his name on the receipt my mom got.After this the experience doesn’t end there Alan then slams the drive in window in my moms face. She drove off not realizing he had not even given her the ice cream she paid for. She pulled back in and Alan again slammed the drive through window on her.Luckily another employee completely the opposite of Alan helped my mom get her ice cream all while Alan kept trying to shut the window in her face for the 3rd time. None of us in the family are ok with this and we will be calling management.
The service was slow IMHO. But it did seem like they had some new people so that may be why. The food was good though. Had a country basket.
Worst Drive thru experience! You have to announce yourself for them to talk to you at the order microphone and place your order, if you don’t say anything they don’t attend you! You could be there sitting there for minutes and they wouldn’t care! That’s crazy! The manager is very rude. Never coming back to these location that’s for sure.
I usually don't give bad reviews, just typically don't go back. But this last go around at this particular DQ has hit a nerve. Hopefully someone reads this and something is done.The following happened 2/7/2022 between 6:40pm and 7:45pm.Long story short, waited 45 min for 1 chicken finger basket and a steak finger basket. We were the only ones in the whole restaurant for 30 min out of the 45 min time frame.Long story:Walk in the door about 6:40pm, noticed not a single person in the restaurant and about 4 employees behind the counter/kitchen area. We place our order and the ticket is time stamped at 6:45pm. Ordered a chicken finger basket and a steak finger basket, and a blizzard nothing out of the ordinary.All is well we grab a seat and proceeded to wait. A family of 5, 2 young girls, a baby and parents. We proceeded to have our family conversation and time went by.Kids were playing around thr table since the dinning area was empty. That's when the person that took our order realized that we had not gotten our food yet. She then went to the back to, what I am assuming, find out what's going on.After about 25-30min other people come into the dinning area. That's when we start to question ourselves where our food was. They help a few people at the counter, and we start to see food coming out.2 other families that came in after us were served their food. I went to the counter to ask about ours. That's when I realized that our food had not been made.At this point we are about 40 mins into our wait time.With the look of frustration on my face the gentleman took my receipt and went to check on our order. After about 3 min another person came out to tell me that our food was coming right out.Now at this point I am very frustrated being that we have waited for 45 min with no food and saw other people's food come out. I ask them to just cancel the order and refund if the food had not been made, I was ignored.My wife stepped in to speak to the manager, and well, that was not much help. After arguing about the service we ended up getting our refund and leaving the establishment.Now I fully understand that there are teenagers working the counter and kitchen, but they should have been properly trained to produce a chicken finger basket, steak finger basket, and a medium blizzard in a timely manner. If the employees are not properly trained then the manager should be out front helping instead of in the back making cakes while there are paying customers waiting.Also, I would suggest some of the employees hold all paraphernalia activities till after working hours. I know the place was empty but it's not a good look for the place of business.