Trying the new wagyu bacon ranch burger for the first time(no ongions). Expecting great things.Came with with red onion and no bacon.Thought a meal with fries would come with when getting the drink.Only got burger and the drink.The burger though good was surrounded by sloppy peripherals.
I really enjoy Arby's this is a good location. Food is good and reasonably priced for the amount.The dining room is closed drive-thru service only
Went through the drive through and lights were off at the menu, sporadic on property, as well as the street- One would not know if they were opened so I politely asked if they were opened. Question was ignored but did ask if they could take order. I asked if they were opened again and he ignored question again and asked what I would like to order. Couldn't see menu. Ordered and drove to window and snide, sarcastic guy said he did not know the hours and if they were in there, then clearly one would assume they were opened, and he had no idea what the other guy said because he did not take the order. Clearly I said that is absolutely not true, they could be cleaning. locking up etc. and just because they were inside DID NOT MEAN YOU WERE OPEN and I was just trying to be polite since the lights were off at 8:15 PM. He closed window on me speaking and came back and said the lights were on a timer which I have zero concern with and was just curious of the hours. He said he did not know, again, what their hours were that he came in at 5. Clearly became a reindeer game of the mindless simpletons working there, and I threw an expletive in my asking what the hours were. He then with his primary, juvenile response as if offended, then used is at as excuse and turned his back yet again, window closed and moved on. Smug, killing business, zero service. Never to go again and only went to pick something up for a friend, which I initially told was closed because the lights are off and you cannot see them. . Threw the sandwiches to the dogs and would never trust eating. God only knows what goes on in there. Also to whoever is responding as the owner- Please do not offend me with your blanket apology as I can now see MANY bad reviews due to service and shady hours of your employees and if you want me to further respond to another link as you have stated in the past, do it yourself. Do your job. I can expect the same link anyway as it seems you Arby people keep moving along with playground games.
Food was good but it was 9pm and they had all outdoor lights and sign off and not a person at the window. It wasn't until I caught a employee walking by that I beeped and then they came and took my order
I went to get a double stack rueben, whuch consist of cornbeef. What i received was roast beef on white bread. Very disappointed. The Atby's in katy on Fry Rd. Always fix the rueben and any other sandwich better.
I pulled through Arby’s about 10 minutes ago. Got home and the bun is hard as a rock. You cannot tell me that they cannot see this when making a sandwich. Fries were half full. This is why Arby’s won’t be around long. Horrible location!!
I feel like they have gone down hill within the last 9-12 months. Got a sandwich here the other day and the meat was bad.i hate that they got rid of a lot of their sliders. But overall, the customer service is still very good, which is the only reason I'm leaving 4 stars rather than 2.
Went to order through drive thu and the lady taking order was snappy and rude. I left to eat somewhere else. Who has time for that. 11:00 am 1/26/22
ordered a french dip meal and roast beef sandwish, and only i got the french dip. try to call back the restuarant and it does not work.what kind of a service is this!!!!this is the seconed time i ordered from this store but it is still the same, they missed up my last order too. i love Arby's and I've been eating there many time but this store no any more. it is just a disqualifing restuarnt for the Arby's chain and they should do a managment change.
Dining room was closed. Wings looked a lot better on commercial than they actually are. They were tough and too sweet.