We were traveling back to Dallas after a trip to Galveston. We stopped in after 9:00 p.m. The food was hot and fresh and I want to commend the girl working the counter, Elizabeth. She was so sweet and seemed really serious about her job. It was a refreshing experience after a really bad experience we had at a higher end restaurant in Galveston the night before. If we lived here, I would visit this location often. Great food and staff!
Today I went to whataburger. It was a disappointing experience because I love it. I have been craving it for the longest. The bad experience started when I asked for a chocolate shake and was given a strawberry shake instead. I told the cashier and her answer was well that is what you ordered. When I had clearly said chocolate, but oh well. I ordered another shake for which I paid, then I received my order. Usually they’ll put spicy ketchup with the order but this time nothing. I let that go whatever. When I got home with all the food I preceded to open my favorite burger “avocado bacon burger” which I sadly discovered had no avocado. After this experience I don’t think I’ll be spending any more money in whataburger. I’ll just look for a In and out since they seem to have better costumer service and staff.
After dining at this Whataburger I haven't eaten there ever since because it was was so disgusting to me that it left a bad taste in my mouth from it. I ordered a Swiss mushroom burger and it was as dry as a Sahara Desert not to mention that the burger bun was damn near hard as a rock, so I I told the manager that the service wasn't good and he was going to replace the burger so when I went to get the replacement Burger he gave me a sandwich that was so wet and Soggy that even though bun on it was squishy which of course made it have an unappealing texture also. Hopefully I'll be able to get over the experience within another 6 months from now at the most and maybe I might be able to enjoy another Whataburger at that time but until then I'm still not eating there because of this one location. Kudos you on experience Burger makers
We got breakfast at 2 in the morning. Ordered biscuit n gravy, pancakes with bacon, potato and egg taquitos, they by the way don't look like what's on the screen. Also a spicy chicken meal. Everything tasted good and was fresh. If you haven't tried their spicy ketchups I recommend them. The new spicy ketchup with the white top is limited batch #2 with hot sauce. The other is their regular spicy ketchup and has a black top.
Just had some fries, late night. Liked the big thick fries they used to serve. These taste more like the shoe string potatoes chips we used to buy in a can when I was a kid.
Ok so I was just in there a little bit ago I wanted to give a shout out to one of the cashier lady's the best customer service that I have had in along time she seemed so happy and super sweet I absolutely adored her I didn't know her name at first so I went back up to the counter and ordered a thing of honey mustard and I read her name tag her name was JESSICA I swear if Whataburger allowed tips I would have tip that lady for having great customer service so thank you JESSICA!!!
Bit of a wait in drive-thru, but personnel were very polite and the breakfast burger was pretty good.
The most rediculous visit to any Whataburger location I've ever had. I had an offer for a free burger with medium drink and fry purchase that I told them I had when I started my order, when I completed my order, and when handing over my phone for my code. The lady never told me the total, charged me for all 3 at full price then called a manager over to tell me insufficient funds. I only xfered enough for this transaction and after waiting 20 minutes in line for this chap show, I left. NEVER going back to this location.
It's 40 degrees outside and Rachel says that's it's ok for employees to be outside taking orders and there's no line at all. I've waited in line here for an order for 20 minutes on a fair and sunny day! Ridiculous. Her response was they have hand warmers.... Nope, not with those white plastic gloves on. It's a shame and inhumane to have people standing outside in Texas in the freezing wind and cold for order taking and there's literally no line! Way to go management. Would love to see you outside doing this. And then after giving me an attitude about her just getting on to work, I get handed cold ? s. I mean really Manager Rachel, it's completely ok to have people outside in the cold to 'expedite' orders and you, the "manager" still inside handing out cold food! This is perfection done absolutely wrong.
Got charged twice for the same order that was made wrong. When I told the manager he said I was wrong that it wasn't going to go through but when I look at my account both charges still when through. The chicken and fries tasted old and cold. When I ask for them to give me the bigger size (whatasize it ) they give me a water.