RUDE STAFF.My boyfriend and I came to this location to order a late snack and while ordering at the speaker, the woman talking seemed fairly new and my boyfriend tried to speak as clear as possible. We get up to the window to pay and when handing his debit card over, my boyfriend asked the lady (pictured) if the drinks were on there correctly and just wanted to confirm that our order had been taken correctly. My oh my was this a bad decision. The woman tells him only one drink was on the order so he asked to add a large Powerade. The woman proceeded to DROP her hand (debit card in her possession at this time), roll her eyes and looks back at the screen for a minute then opens the window back and asks my boyfriend if she can just give him a medium Powerade instead bc she’d have to give it for free because she can’t “add on at the window”. My boyfriend replied appalled and NICELY saying we ordered a large and didn’t really see why or an issue with just giving the large or adding it on bc he had no issue with paying for it. She then gets an attitude and tells us “y’all customers are really trying me and I’ve only been here 12 days. The girl at the speaker? It’s her fifth day so” and we replied that we understood but what did that have to do with just wanting to make sure our order was correct??? This woman was absolutely disrespectful AND NOTHING ABOUT OUR ORDER WAS CORRECT WHEN WE GOT HOME. Seeing that there’s reviews only a month ago about the staff here shows something needs to change!!!! DO BETTER. Being kind truly isn’t that hard. If you don’t want to be up late working at McDonald’s, find a different job! My boyfriend may have been in the drivers seat but if were me, I would’ve gotten my debit card back and drove off. Never coming to this McDonald’s again. There’s plenty of others in this town.
Worst McDonald in this city. The fries are terrible. The food is god awful. Ruins the once in a while McDonald’s experience. Corporate McDonald’s or whoever is in charge needs to check this place out. It is horrible food. No seasoning, nothing. Do not waste your time at this McDonald’s. Go to other ones in town as they are much better than this place. 0/5. Even the workers are terrible.
Rude staff. I went through drive through to order some ice cream. I sat at the kiosk for several minutes without a response. I eventually decided to pull forward thinking that perhaps the machine was broken, however right after I started to move forward the voice through the kiosk offered to take my order. I couldn't backup to order at the kiosk because of the cars behind me, so I decided to continue pulling forward to order at the window. I didn't think it would be a big deal since I was just going to get 1 or 2 small items and people add/change orders at the menu all of the time. When I got to the window, the cashier refused to take my order, even though I was literally right there and explained the situation. Manager was very rude, unprofessional, and unapologetic. Literally wanted me to circle around the building and wait in line again for another 20 minutes for no reason. Completely stupid and a totally arbitrary waste of my time. Pretty sure there are even signs saying that "customers with disabilities should order at the window."
This McDonald’s… lord NO. I have had 0 decent experiences here. They are always so rude and always act like it’s an inconvenience that I’ve come here to order food when it’s late at night.I get off work late and it’s often the only place open. But honestly it’s better to starve than spend any money at this establishment.The McDonald’s on university drive is SO much better with friendly service and fresher ingredients. Seriously don’t waste your time or money here. Go to whataburger or a different McDonald’s.
while this location is fast & rarely busy when i visit, a handful of their employees are extremely rude and disrespectful. the night crew needs a refresh on customer service.
Don't go to eat at this place, my hamburger had a dead fly inside and the treatment of the workers was terrible.
Horrible guy named Johnny working there. Incase their is more than one Johnny, he is an over weight Caucasian man with a bad attitude and no customer service. Not going to ever go here again because of him. I will drive a few minutes out of the way since their is like 6 McDonald’s choices in a 5 minute radius. If you don’t like your job then quit instead of ruining other peoples day with your bad attitude because you are not wanting to be there and not hesitating to let the customer know. Not sure if anything will get done, but had to at least put this out there for others to be aware.
Ordered a strawberry banana smoothie and it taste like STRAIGHT WATER. Literal ice water, no taste. Drove about 10 minutes for just a SMOOTHIE that I was craving, for it to taste like water. Side Note; fries were not fresh.
The food was fine but the manager locks the dining room doors while customers are inside, which is a blatant safety hazard and I’m fairly certain is illegal. I’m sure he does this to limit the amount of people inside the restaurant, but it’s a discriminatory practice — not everyone has a car to go through the drive thru
We ordered online but once we got to the store they told us they couldn’t give us our food so we had to reorder. The Drive through worker was horrible. Extremely rude !!!!! Her attitude was so bad we almost left . She acted extremely ghetto !! Definitely going to a different McDonald’s next time