Ordered for pickup on Doordash, waited for 5 minutes to have my order taken in the drive thru. Was told my order never appeared in their system, they had me pull around, and when they handed my drink, it was medium I asked if this was the large, Ruby told me they were out of large lids so they could only give me a medium. Manager at the counter immediately went to the back and found some. I understand being short staffed, and was patient, but that does not excuse making excuses to customers and giving them less than they paid for. I never caught the managers name, but the short conversation he and I had was the highlight of my visit. Good food if nowhere else is open. Very hit or miss with staff & who is on shift
This location will always decline your order & make excuses as to why they cant make orders... today it was too many orders for door dash & short staffed but another day it will be no more chicken or machines are down. Ridiculous if you trying to run a business. Nothing new to this location. Excuses are not good enough if you have 3 ppl behind u and u ask what are you going to do with them and they say the same. Turn them away! Pathetic
I normally dont right a review but im this case i waited for 29 minutes for 4 tacos a hamburger and loaded tacos. Then I get this on my order. Like if I wanted a fired tortilla I would of went home. There was honestly 5-6 people working and one other car in the drive through beside myself..
I've gone to this Jack a few times over past few months very late at night and I had no problems with the staff, service or food whatsoever. Food is fresh, woman taking my order over speaker and at window very polite. In fact they've never messed up my order. This is the one on Texas near Harvey Rd. Great job all!
Waited 20 minutes watching food servers handling food bare-handed. Placing bags for fries and hashbrowns over fry baskets its 230am-250amUpdate- 2 days later again walked in for dine in, was told that the dining room was closed and they had someone sleeping in a booth.
Hi hello how are you!? Been trying to reach the college station location for 2 hours now. They mess up our order every single time but we love jack in the box so we go back. Unfortunately. Im missing half my order and no one will call me back and all lines are busy. Please call me back!
Had a longer than usual wait for a drive thru order when drive thru only had me in it and place was dead, I pull around to the front , probably didn't need to. But she brings out the order and says yes Sir sorry about the wait, everything is fresh for you. Use better words then fresh when these damn fries were cold and nasty, okay so a fresh burger? Nope, my order got forgotten. Why is it the 2am people are better then the 3pm people.
I had the breakfast jack combo. It comes with a drink and a hash brown. Everything tasted great. The employees were friendly and helpful.
Me and my wife and 3 kids eat at Jack in the box every week. Before we go to dallas to visit grandparents. Freakin awesome service and great food all the time. Don't know why everyone else is having issues. Yall better then chick FIL a this is coming from a certified cook. Yall are amazing keep it up.
Terrible, rude employees. They also only have one side door unlocked that they expect you to know to enter from while the actual front door is locked, and then give you attitude and tell you to go inside for DD pickups. No signs on the door, how am I supposed to know?? And dont give attitude when you take 30 minutes to even answer the drive thru.