I have no clue if the Sonic system for ordering with the app and tracking delivery to the car is just a really poorly implemented program or if the servers in the store are gaming the system by logging food as having been delivered but your company has an issue.First, if food pickup times are ASAP, 12:25, etc my order shouldn't take until 12:42 to receive (sat at stall for 12 minutes) when the selected time is ASAP. That is why I order ahead, so I don't have to sit around waiting. Tell your customers how long it will be to get their food. If you are busy at lunch time make the first available time 30 minutes or however long it will take for the food to be readyAlso the delivery progress when I check in shouldn't go away until after my food has been delivered. If you can't figure out how to keep your servers honest I could explain a really simple way to mitigate them playing you for chumps. Make it work correctly or just get rid of ordering ahead.
Just moved from California and visited this location for the first time for a breakfast burrito. While it did take a little while to receive my order, the employee who took my order and who delivered it to me were so kind and apologetic for the short delay that it made my day and made me okay with waiting all day if i had to! Great customer service, keep it up yall
I'm sharing my review of my recent 2 morning experiences. Both times were through their drive-thru ordering system and both times I was assisted by the same young man, I don't recall his name unfortunately. The order placing experience was typical, not blown away by anything. The reason for my 5 star review was once the young man came to take my payment and drop off my food. The young man who worked both mornings was extremely friendly, very transparent on why my food was taking a while to make, and was genuinely thoughtful and apologetic when it took a fair amount of time both times. The food itself was fresh and was still piping hot so it was definitely just made. Sonic has the best breakfast burrito in the fast food game (Super Sonic breakfast burrito) so no complaints there.
I'm not sure this place qualifies as fast food anymore.I was a regular, twice a week for over a year during lockdown, but if you get out of there in less than 30 minutes you're doing pretty good lately.Plenty of other options nearby, I suggest using them.
Until the location is better staffed by SONIC, I suggest impatient people steer clear for now. I share my sympathy for the employees who have to deal with being yelled at constantly by annoyed customers. If you want the quickest service, you should download their app and order ahead of time through that.
I can't believe that none of the complaints in the reviews are actually addressed. Just a referral to a different website. Seems to be to M.O. of this location. Ignoring the customer ... There has been no improvement whatsoever at this location since our last visit. Actually faster to drive to a different location 5 miles away than it is to wait for someone to answer the speaker in the drive thru (when there was no line and 3 employees sitting on the patio on their phones).
I don't know who the girl is with the piercings. But she is awesome!!! She's super sweet, and friendly and on top of things.
Like most Sonic's in the area, if you order on mobile you might have to buzz in again to make sure your order gets out to you. They are typically pretty on it, but sometimes overdo the ice on drinks. If you're going to get a blast, they don't mix enough ingredients in to fully mix anything larger than a small.
Service was very rushed even though I told them I had three combos to order. After I got the first one in the guy taking the order would ask if that was all? No, I have two more combos to order. Again after the second one, is that all? Um no, I have one more combo to order. Not to mention they allow you to make substitutions which apparently frustrates them a lot when you make changes. I realize people have a job to do especially when it's semi busy, but if you're going to be like this with a customer that is paying you for a service then don't bother. Carhop was very rude and grumpy as well. Got home with our order and low and behold they forgot to bag some items. Ugh. Food we did get was not very pleasant anyway so probably a good thing they forgot. To make matters even more interesting my Sonic blast had a cherry stem at the top of it with no cherry anywhere to be found. Who puts a stem in without the cherry? I can only imagine someone ate it then stuck the stem in my blast. Very sickening. Found a person to contact for comments or conerns on the receipt and tried reaching out to them, turns out the email address listed is invalid. Did some more research and found a regional manager and sent a message to him with no reply back in almost two weeks now. Going through their website is a joke for contacting someone as well. Guessing from the 3.5 star rating they have they really don't care about customer comments or concerns. This will be the last time I visit this Sonic. Certainly explains why I have seen a few Sonics throughout this area shutting down.
I was at this Sonic location about 1:30 pm today and sat in the drive through for 20 minutes trying to order ONE DRINK! I called the store after waiting the first five minutes and was notified I had three orders ahead of me and they would get to me as soon as they could. Another 15 minutes went by so I left the store and as I was pulling out of the parking lot I noticed FOUR employees sitting on the patio playing video games on their phones! I headed to a different location while I tried to call this store again, but this time I asked to speak with the manager. I was told he was busy, but I stated I would sit on hold until he could speak with me. I sat on hold for 10 minutes and was then hung up on. I tried calling the store again with no answer. I called again at about 3:25 pm and was finally able to speak with the manager of the store, Alex. Alex informed me that no one had called and asked to speak with him today therefore, either him or one of his employees LIED to me. Alex then wanted me to tell him the name of the employee I spoke with earlier that day and I did not commit the name to memory of the employee I spoke with at around 1:30 today as I thought I would get to speak with the manager and get this issue resolved at that time. Alex then informed me he only had TWO EMPLOYEES working today, so I asked him if he could share the FIRST NAMES of the two employees as the name would likely ring a bell since I knew I spoke with the same person the two previous times I had called. He refused as he was uncomfortable sharing that information over the phone. ALEX does not take responsibility for the customer service in his store and refuses to make any attempt to fix it!!**I guess the “Out The Door In Under Four” rule that Sonic has set as a standard for all of their locations does not apply at this location.**