Haven’t had all the chip variety in a LONG time. (Get it together, other locations are fully stocked) Plus 9$ for a sandwich is a little absurd especially if you can’t offer everything on your menu. Won’t be back
Like all the other Schlotzky's out there. Good food at a reasonable price and this location has always staffed friendly employees. My orders so far have always been accurate and quickly made.
I'm giving 5 stars because the guy that helped me had such a great attitude & handled the problem wonderfully! My receipt said the employee was "Daniel" but i had specifically asked his name & i feel certain he said his name was Freddy. Anyway i was there Friday June 10 appx 6pm. I could tell Freddy had a good attitude when i first walked in! Nothing special just that he seemed relaxed friendly & conscientious when i ordered.So i ordered a giant Smoked Turkey (which i always order at any Schlotzskys i visit). So i got my order & left. But fortunately i decided to start eating half of it in the parking lot before i headed back home to Dallas. When i took it out of the bag & looked i was horrified to see lots of prominent pieces of red onions! I'm 58 & have badly hated onions all my life! So i immediately went back. At first i thought i was at fault for not saying no onions. So i went in & spoke to Freddy & said i was sorry i didnt say no onions but could they make a new one for me anyway?He immediately said sure he would & he acted happy to do it. But then he looked closely at my receipt & said "oh, you ordered a smoked turkey didnt you??" I said yes & he immediately replied "oh wow the smoked turkey isn't supposed to habe onions anyway so this was OUR fault not yours!". So haha, i said "ok so thats why i forgot to say no onions!?".Anyway, Freddy simply acted like he was totally happy to help & make it right & said no worries that they'd quickly make a new one for me.They did & it was a very quick wait & another girl brought it out to me & she also ok as well.So Freddy impressed me ALOT with his attitude & that he went out of his way to make a point of saying it was their own fault! So i wanted to tell him attitude is everything & that he impressed me! So of course he responded very friendly to that too & so i asked his name & he asked mine too.So i need to tell Freddy's boss how great he is & that he should get a pay raise!? He's really great for Schlotzskys! I'll be sure to come back to this Schlotzskys next time i'm in Austin & hope i see Freddy again!?
I always have an issue every single time I go to this location. They mess up your order. They’re rude as heck. They don’t care about customer service at all. If they hate their lives so much, why don’t they just go work somewhere else??
We went through the drive thru later in the evening. We got a original sandwich and a calzone. The food was excellent And the drive thru staff was super nice. Customer service was great.
The food is good but the staff is absolutely terrible. They're rude and don't pay attention to orders. They've messed up our order every time we come in. I keep hoping they'll get better but it hasn't happened. No one is friendly and they all seem annoyed that they have to be there. I would recommend going to the one down the street if you want good customer service.
I HAD HAIR in my FOOD. It’s not even my hair cause my hair is in locs and I have natural curly black hair. This hair was brunette straight and long. That’s so unsanitary and DISGUSTING. And the managers or whoever runs the place not even doing anything about it. Just makes me want to throw up knowing I had someone else’s hair on MY food
Sitting outside while they are sending customers away with the door locked. But then they let a whole family inside to eat. Must know someone who works here...
Always great food. I was really impressed at how much better the sandwiches were from this location too.
I haven't eaten inside before (always do drive thru) but it's always very fast, the workers are friendly, and the food is always great ?