Ordered a Pepsi and a pizza an hr later and I get a cold pizza without my drink. Followed up with an email during my break at work and the manager does nothing. I’m reporting this location to the BBB for theft considering there’s been nothing to rectify this. I even tipped ahead. If it’s pizza night at your house go somewhere else if you want your food served hot with your complete order. Attached is the conversation with the delivery driver.
All we ordered was cheese sticks and a small cheese pizza. The cheese sticks and pizza arrived cold, with barely any cheese and hard as a rock!! I JUST got my order. These normally are my sons favorite things but not tonight. Very disappointing. This place needs to do better. You can see the pizza and tell its hard wirh no cheese when boxing.
Canceled our order without telling us so we waited almost 2 hours for food that wasn't coming. Then refused to answer the phone. Go somewhere else, this place makes it cheaper, easier, and faster to make your own pizza from scratch.
If I could give them a zero I would. When I called and ordered pizzas they gave me little to no information. Never got a confirmation number or anything. When I called back about 45 minutes later since I never received my pizza they said my "door dash" person was trying to get a hold of me and couldn't. Now one said that these guys deliver through door dash... not once. So, I asked ok well then can you make another pizza and bring it out then and they lady was EXTREMELY disrespectful and just kept telling me, "no, there's nothing we can do for you." "you need to contact door dash." Why would I need to contact door dash when I called papa johns to order? Called the manager and still have not heard anything back!! This place is absolutely ridiculous and unprofessional. Go elsewhere!!!!!
normally they have it together but it took legit one hour & 30mins for my 10 inch cheese bread..went in and they gave me the excuse of being "short handed"..I'm sorry you have 5 people there right now..I work down the street...you wanna talk short handed? come see us down the street I have myself and 3 others running a store...most of the time we work alone..I have NEVER used that excuse on a customer and that's exactly what that is an excuse for your poor quality of work..I understand trust me but the way you handle it isn't to ignore your customers when they walk in your store..then tell one person your name for your order and make them wait an hour for their order and not one of the 4 people that finally said hello could even find my order. one girl just had the bright idea to actually walk over to the warmer and actually look for my name instead of yelling my name out hoping someone would hear you or saying I was door dash when I wasn't...the order wasnt up to par at all with the cheese halfway off the bread in the first place...HIGHLY DISAPPOINTED.. NOT AT ALL SATISFIED...
Their pizza was good and wonderful but they need to work with the door dash peoples . They text me and say if this is a store or a restaurant? When they got to me on Wednesday, the pizza was a little bit cold .
We put in an online order at 6pm to be picked up at 10:30pm. At 10:05 pm we get a call saying that the gluten free pizza was out of stock. My daughter answered the call.When she asked for a refund on the amount of the pizza, they claimed they couldn't do that. They wanted to give us the rest of the order, but not refund for the missing gluten free pizza.She asked what our recourse was. I was thinking a voucher for a pizza at a later date, or a different pizza. Nope. They cancelled the whole order.I called back and asked why and I was told, "I don't owe you any answers except to say that your order is cancelled." Those were the first words out of the manager's mouth.The rest of the conversation she was rude, dismissive, and then told me a whole new story: that they were understaffed and closed.They clearly didn't want to deal with making things right about the pizza we wanted, and just cancelled the order, and then tried to justify it.She even said they couldn't do orders taken after 10pm. When I explained that we put the order in over four hours beforehand, she then backtracked and said that day crew dropped the ball.It's New Year's Eve and we got 25 minutes notice that the order we'd made HOURS before was cancelled. Luckily, Dominoes came through and they were significantly cheaper (by over $20 worth) for the exact same pizzas.Update 01/04/22: I've had to file a claim with my bank regarding this order. Papa John's claimed they cancelled the order, but has not refunded the amount nor revoked the payment authorization.
I ordered pizzas two hours early and ordered specifically for a 1250 pm delivery for a lunch time 100-130. I stressed how important it was to arrive on time and gave directions. It arrived cold at 115. After a grubhub driver called to ask where to go in a busy shopping retail area.Wrecked my sons birthday pizza party.
We were told our pizza will be delivered within 30 minutes. When we phoned back 40 minutes later to enquire where it was, we were told that the systems were down and they couldn't make pizzas. Nobody felt the need to call us and tell us they couldn't fulfill our order. Unbelievable poor customer service.
I will NEVER order delivery again from Papa Johns. Ordered via app. Delivery came and noticed right away order was wrong so did not accept pizzas. Delivery guy said he would take care of it. Received phone call from Doordash saying I must contact merchant when their driver mixed up the order. When I complained they put me on hold without notice waited over 2 minutes with no one picking up. Hung up and called Papa John and finally had replacement order...1 hour and 45 minutes later. Awful experience.