I asked for my steak medium cooked and they brought a thin well done one. The sides were cold. My husband finished all his food by the time my meal got delivered . For all the time wasted and bad experience I felt the meal should have been taken off the ticket. The manger was very rude to me. He said I would write a bad review no matter what he did. The waitress said most tables had issues with their food that night. I felt bad for her.
they do not server sirloin, must be round stake, tough as nails.Service was poor, server went to back and was gone a good while.Another waiter came by eventually and took my order. They saidit was just the cut of meat that made it tough, gave me a new onestill bad but not as tough
Normally I love chilis but clearly there are some quality issues in the kitchen. I contacted both Doordash (who gave me refund) and the store itself regarding this issue. I ordered a steak with sides and received a steak with sides PLUS shrimp! Neither my husband or I can safely eat shrimp. When I called the store and spoke to the kitchen manager, he was already aware that the kitchen staff had accidentally added shrimp to my order. Even worse is that it was Allowed to Go Out like that!
Where do I begin… while eating a I had to act as pest control and kill the 1.5 inch cockroach crawling up the wall, and the host, bar tender, or server didn’t seem to care about it. My margarita had little to no alcohol in it. We received our queso about 10 minutes before our chips and had to get another order of queso that wasn’t stone cold. My fiancé’s order had the incorrect side and took about 20 minutes to get corrected. This place went straight downhill. Never again.
Well today a new bar has been set for terrible food and service. I love me some Chillis, however that time has ended. The food was awful, service complete garbage. I don't blame the servers nor the kitchen. This is a clear leadership issue. The staff doesn't care to be fast or clean up tables in a swift manner, this is a reflection of leadership. I recommend going to another place to eat.
Are waiter was amazing, but are food was terrible. Are food was cold then the manager was trying to make us pay for are cold patas that we didn't even touch. As for us to not to ask for a refund, the manager gave us a discount on our kids meals. Then we asked if he can take off the pastas that we didn't eat. He said yes but didn't say anything. Worse experience ever.
I was very disappointed and aggravated tonight. I like chilis, I've never been to chillis late, I worked unusually late tonight. I did not want to eat fast food, I wanted something decent to eat and this chillis is on my way home. I walked through the door as the clocked turned from 11:29 to 11:30. I asked to make a to-go order and they told me I could not make a to-go order past 11:30. I'm not a person to make a scene. I asked, this isn't for a phone in pick up or delivery situation? Even for someone who is presently here? She said yes, you can eat here but can't make a to-go order. This makes no sense to me. I understand no to-go orders from a phone call, or delivery service because now the restaurant has to wait on the customer or pick up. And I'd also understand if it was a "last call" situation. Where no more orders are being taken at all. But to tell me that I could eat there, but I can't pay up front for a meal, it be cooked just as if I was going to eat there, then placed in a to-go box while I'm presently there makes no sense. It is absolutely illogical. So without argue, I just left, went out of my way to give my money to Canes instead. I would've rather spent more money at chili's and had something more than just fried chicken. Either the person needs some better training, or the policy for to-go orders is very nonsensical.
The staff in the manager go above and beyond to make sure that you have a good meal and feel welcome highly recommend this location!!
Zero service. Don’t waste your time. Sat down for almost 30 minutes, had to ask the host twice for a waiter to come to the table. After eating, we waited an hour with no service, had to yet again hound down the host to ask for service. Thanks Chili’s for ruining our date night!
The employees in the back seem to be working hard especially for what day it is, but customer service in the to go area is a no-go. I ordered ahead and still had to wait 30 minutes after my original time. I just wanted to eat after working all day, that’s all.